Customer Advisor

3 days ago

Warrington, United Kingdom Rullion Ltd Full time

**Customer Advisor Advanced (Developer Services & Metering)
£11.96 per hour
6 Months initially
37 hours per week - Monday to Friday between 8am and 6pm
Start Date ASAP**

**Job Purpose**
The Customer Advisor Advanced role within the Developer Services and Metering team is a wide-ranging role supporting a number of activities including frontline customer service activities, LCSP, mailbox management, ownership of customer and developer queries,tracking of new connections and back office administrative support for the wider team.

**Job Accountabilities**
- Dealing with telephone queries from customers / developers
- Interrogation of customer requirements establishing flow rates, size of connection and meter requirement
- Updating SAP and INS systems with customer information and producing accurate resolutions
- Providing customers with budgeting costs
- Creating quotations for customers on SAP and generating work orders to contractors
- Dealing with written & verbal complaints
- Handling payments from customers and raising sales orders/invoices
- Co-ordination of plot / address information with customers and Data and Knowledge management
- Providing support and advice to other roles within Customer Operation
- Adherence to all business key performance indicators
- Resolution of billing exceptions

**Knowledge and Skills**
- Excellent experience in a customer facing organization
- Good understanding of Water and Wastewater asset records
- Ability to deal with customer queries over the phone
- Good communication and organisation skills
- Experience of working with contract partners

**Additional Information**

This role will be working Monday - Friday 37 hours per week between 8am and 6pm

This temporary vacancy is being advertised by Rullion Ltd

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

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