Scheduler
2 days ago
MMP Consultancy is looking to recruit an Experienced Scheduler to work with a Housing Provider in North West London on a Temporary basis.
As a Scheduler, you will liaise with customers, contractors, and other housing services staff to ensure access to annual safety checks.
Key Responsibilities:
- Maintaining all tasks, including raising jobs, requisitions, follow-on, and sub-contractor works.
- Ensure all records are always kept up to date, including job details, appointments, job statuses, relevant time & dates, costs
- Ensuring that operatives are working efficiently and operative workload is maintained in line with the WIPs (Works in progress).
- Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; respond to customers within our published service standards, both verbally and in writing.
- Updating the system with relevant information and creating reports for analysis.
Skills Required:
- Have strong administration skills and must be IT proficient.
- Have excellent communication skills, both oral and written.
- Be a self-motivated, resilient, assertive and confident person
- Have proven experience in providing excellent customer service.
- Have previous experience working with scheduling repairs
- Be organised and able to multi task
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