Front of House Supervisor
4 days ago
Do you have a passion for great customer service, team leadership, and creating a warm, welcoming cafe environment? Merryhatton Garden Centre is looking for a **Front of House Cafe Supervisor** to join our friendly and fast-paced team.
**About the Role**
As Front of House Supervisor, you will take the lead in ensuring our award-winning cafe runs smoothly day to day. You’ll work closely with the Head Chef and General Manager to manage rotas, support and motivate staff, uphold excellent hygiene standards, and deliver a consistently positive experience for our customers.
**Key Responsibilities**
- Oversee daily front of house operations with a hands-on approach
- Create and manage staff rotas to meet operational needs
- Deliver outstanding customer service, leading by example
- Ensure all health, safety and hygiene standards are met and exceeded
- Train and support cafe staff to maintain high service standards
- Handle customer queries and feedback in a professional manner
- Lead and support stock management, till operations and cash handling
**What We’re Looking For**
- Previous experience in a supervisory or team leader role in hospitality
- Strong interpersonal and organisational skills
- A positive, can-do attitude and the ability to stay calm under pressure
- Passion for quality food, customer service and creating a welcoming space
- Proactive attitude, sharing new ideas to improve the cafe experience
- Flexibility to work weekends
**What We Offer**
- A supportive, community-focused work environment
- Opportunities for growth and development
- Free lunch
- Staff discount and free parking
- Beautiful working location in the East Lothian countryside
Ready to step into a rewarding role at the heart of a vibrant, local business? We’d love to hear from you
Pay: £13.00-£15.00 per hour
Expected hours: 40 per week
Additional pay:
- Tips
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
Schedule:
- Day shift
- Weekend availability
Work Location: In person
Reference ID: FOH Supervisor
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