Customer Account Controller

1 week ago

Alcester, United Kingdom Arden Personnel Full time

Customer Account Controller

Alcester
- 9 month Contract
- Full Time
- Salary Up to £22,981 per annum

Full-time hours 7.30-4.30 MtoT 7.30-12.30F with 30 mins lunch break

The Customer Account Controller day to day duties are as follows:

- Collate customer information from communications and meetings and feedback to internal departments within the company
- Linking internal communication channels for NPI, Quality, Purchasing, Planning, Operations, and Sales teams.
- Revenue collection - Ensure all outstanding accounts are being paid in full, along with accounting department.
- Manage and administer customer accounts, ensuring all data is accurate and up to date. Review and negotiate customer scorecards along with producing corresponding in-house KPI’s.
- To administer customer orders, schedules, amendments, and acknowledgments effectively and accurately within the company’s sales order systems. Always maintain order book accuracy.
- Support with customer complaints/returns by liaising with the Quality department ensuring processes are adhered to and communication with customers is maintained
The Successful Customer Account Controller must have the following skills/experience:

- Experience in Manufacturing or similar is desirable and experience in a customer-facing role is essential.
- Qualifications/Desirable: (NVQ Certificate / Diploma in Customer Services)
- Job-specific IT systems: (Microsoft Excel & Outlook)
What’s on offer for the successful Customer Account Controller
- Full-time hours 7.30-4.30 Monday to Thursday and 7.30-12.30 Friday with 30 mins lunch break
- 9-12 month fixed term contract to start in January
- Free Parking
- Salary £22,981

**Job Types**: Full-time, Fixed term
Contract length: 12 months

**Salary**: £22,981.00 per year

Schedule:

- Monday to Friday
Ability to commute/relocate:

- Alcester: reliably commute or plan to relocate before starting work (preferred)
**Experience**:

- Accounting: 1 year (preferred)
Reference ID: 275

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