Claims and Customer Service Adviser

2 weeks ago

Honiton, United Kingdom NFU Mutual Agency Full time

**The Role**:
**Salary (dependant on experience - £25k starting)**
**Full Time**
**Permanent Contract**
**Location: Luppitt, Honiton**

**Hours: 9-5 Monday to Friday**

**Introduction to NFU Mutual**

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen to join our small friendly team at the NFU Mutual office based in East Devon, 5 minutes by car outside of Honiton. NFU Mutual are an award winning Insurance and Financial Services company, providing the full range of General Insurance and Financial Services products, with a focus on agricultural, business and rural property and motor insurance. We pride ourselves on providing a high quality, friendly, personal and professional customer experience and are looking for someone with these same values, who can work as part of a team.

**About the Role**

The role includes providing advice on cover and claims handling across all classes of personal and commercial insurance offered by the NFU Mutual. You will coordinate required services alongside the head office function. This, alongside general insurance quotations, changes to existing policies and supporting clients with any necessary information and advice.

**About You**:
You will need to be reliable and organised with attention to detail, a good telephone manner and effective time management skills including working to deadlines.

You will need to be computer literate with basic Microsoft Office systems. You will also need your own transport and a valid driving licence to get to and from work. A minimum qualification of 5 GCSE's are required, which are to include English and Maths.

**Our commitment to you**:
We provide a very extensive and office based training programme, with ongoing support. This, alongside a development plan to allow you to build a career path.

**Please note you will be employed by an Agent of the NFU Mutual and not the NFU Mutual directly.

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