Customer Sales Advisor

3 days ago

Andover, United Kingdom Appcastenterprise Full time

We have a fantastic opportunity for a**Customer Sales Advisor** to join our customer contact centre, based at our site in **Andover**.

You will be an important link between the Field Sales Consultant who has visited the customers property and Stannah, and will be responsible for closing a lengthy customer journey by securing an order.

As well as being motivated to maximise every order, your customer service skills will be critical in ensuring the delivery of the Stannah values during every customer interaction.

We are looking for an individual who has a natural desire to help and a willingness to listen to customers in order to offer them the very best solution that Stannah can provide.

To be successful in the role you will have an empathetic and caring approach to sales and a willingness to learn.

**Working Pattern**:
The Customer Contact centre is open Monday to Friday 08:00 - 20:00 and weekends 09:00 - 17:00.
Your shifts will be on a rota basis working 5 days (37 hours) over a 7 day period

???????**Key Responsibilities:???????**
- Proactively contact customers, following a field sales appointment to advance the enquiry and maximise sales opportunity
- Act as a link between the office and internal teams
- Capture key information after every appointment to facilitate ongoing customer communication
- Advance enquiries along the sales process while providing excellent customers service
- Gain knowledge of the Stannah product range.
- Use of company software systems including Microsoft office and other call centre specific software
- Develop and maintain logístical efficiency of our Sales Consultants by effective route planning and diary management.
- Gather and record key customer data and ensure all systems are accurate and up to date.
- Take ownership of customer issues, ensuring a satisfactory outcomes for the customer??????????????.

**Company Information**:
Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation andplay a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work.

We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees’lifestyles.

**Benefits Include**:

- Competitive Salary, paid on a monthly basis
- Profit Share Bonus Scheme, which is paid to all employees each quarter, based on Group Company profits
- 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days
- Pension Scheme, matched contribution/salary sacrifice
- SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations.
- Life Assurance Scheme
- Long Service award scheme, with additional holiday benefit
- Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more
- Employee Assistance Programme
- Company Sick Pay
- Enhanced maternity and paternity provision???????

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