Customer Sales Advisor

Customer Sales Advisor Jobs in Andover at Stannah Join Our Team

Stannah have an exciting opportunity for a Customer Sales Advisor to join the Sales Department, based in Andover

This job will involve supporting potential customers through a detailed and often emotional buying journey, helping them make informed decisions about stairlifts and homelifts. You'll build strong relationships via phone and email, offer compassionate and tailored advice, and ultimately secure the sale in a way that feels personal and high quality.

As the Customer Sales Advisor, you will work Monday to Friday 8am 8pm, with weekend hours from 9am 5pm on a rota basis. This job is a permanent position with a starting salary of £24,500 per annum, plus performance-related pay, company bonus and benefits. After initial in-office training, you'll enjoy a blend of home and office working.

This is a great opportunity for someone who is passionate about helping others, enjoys building rapport, and is motivated by working to targets while delivering outstanding customer service.

To be successful as the Customer Sales Advisor, it is essential that you have:

• Confident written and verbal communication skills with a friendly, positive tone.
• An empathetic, caring approach to helping others.
• A willingness to learn and pick up new technical product knowledge.
• Experience working to targets in any setting work, studies or even in team sports/social situations.
• Experience in sales, customer service or handling sensitive conversations would be desirable.

Customer Sales Advisor Responsibilities:

• Build strong relationships with customers via phone and email following a home visit by a Sales Consultant.
• Provide clear, helpful, and compassionate guidance to help customers make informed purchase decisions.
• Record detailed notes and updates on each customer using the CRM system.
• Liaise with consultants to understand customer needs and follow up effectively.
• Work to sales targets by maximising conversion while delivering a high-quality customer experience.

Customer Sales Advisor Requirements:

• Strong communication skills, both written and verbal.
• A people-first, solution-focused approach to customer service.
• Motivation to work to sales targets while upholding the brand's compassionate values.
• Team spirit and a willingness to learn about technical products.

If you have previous experience working as a Customer Sales Advisor, or in similar roles such as Sales Executive, Customer Service Representative, or Telesales Advisor, and you're looking for a new opportunity in Andover, please click the "Apply Now" button or contact us for more information.

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community

Benefits Include:

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days' annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision
• Free parking

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.