Substance & Complex Needs Worker

**Substance & Complex Needs Worker**
**Bishops Stortford**
**Charity - Homelessness Service**
**12 Weeks Temp to Perm Contract**
**37 Hours per Week**
A large national charity are recruiting for a Complex Needs Support Worker in Bishops Stortford to support a caseload of service users with complex needs, working towards independent living.
**The Service**
This Complex Needs Support Worker role is based in a 40-bed accommodation project in Watford, providing supported housing to residents in two separate projects under one roof. Half of the building is designated for WBC's
Temporary Accommodation and the other half is for the Afghan Relocation project.
**The Role**
The focus of this Complex Needs Support Worker is to work with a caseload of 10 residents across both projects, delivering support in an individualized and person-centric manner, utilizing a multi-agency approach and working towards shared goals with residentsto help them achieve realistic and achievable short, medium, and long-term goals.
This will include the following tasks and responsibilities:

- Provide day to day support to a caseload of residents with complex and coexisting needs
- Ensure each resident has a clear programme of support in place to help them achieve the independent living skills required
- Develop and maintain operational links with key partners and stakeholders keeping them fully informed of the pathways and support needs of the residents.
- Ensuring individual views, aspirations and needs are the core element to all support planning / key working sessions
- Assessing and supporting referrals & residents to recognise their support needs and goals
- Helping to identify underlying causes of challenging behaviours and other mental health needs
- Provide advocacy and mediation on behalf of the resident where appropriate,
- Follow up any safeguarding related issues, ensuring they are dealt with effectively including appropriate referrals to safeguarding boards
- Act as a positive role model and mentor supporting residents to identify and address their support needs
- Prompt, encourage, motivate & empower residents to engage with all aspects of their support plans to achieve the appropriate move-on plan
- Undertake referral assessments to determine the suitability of accommodation and levels of support needs.
- Complete all appropriated documentation in relation to incoming residents,
- Monitor and control rent accounts working proactively to reduce arrears.
- Carry out regular room / premises checks to ensure compliance with health & safety requirements and in a good state of repair
- Work closely with all partner agencies to ensure a coordinated multiagency response to all substance use issues

To be considered for this Complex Needs Support Worker role you will have an understanding of complex needs and therapeutic approaches to support the residents in addressing their needs and inform change, as well as good knowledge of housing support and tenancysustainment.
**The Package**
This is a full time Complex Needs Support Worker role, working Monday to Friday and will include occasional weekend hours. Shifts below include a 30-minute lunch break; Week 1 Early shift - 8am - 4pm and Week 2 Late shift - 1pm - 9pm.
This is an initial 12 week temporary contract, with a view to becoming permanent, on a salary of £30,621. This also includes an attractive benefits package including a health cash plan that contributes to the dentist, optician and complementary medicine treatments;life cover; and a pension scheme, as well as free Gym use.
**Referral Bonus**
If this Complex Needs Support Worker role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.
**How to Apply**
Also, if this Complex Needs Support Worker role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region.