Customer Success Associate

3 days ago

London, United Kingdom Aon Full time

**Job Description**:
**We’re hiring**

Are you passionate about delivering an exceptional client experience within a consulting? Our Data Solutions business (part of our Human Capital Solutions practice) are currently recruiting a Customer Success Associate (Associate Consultant) to join our team in London.

Data Solutions are forging a new path in rewards, one designed around helping clients build thriving and resilient workforces in the midst of significant digital and societal change. This is made possible through a powerful mix of data, analytics and advisory capabilities, which supports clients along the full spectrum of their needs, from compensation benchmarking to pay and workforce modelling to expert insights on rewards strategy and design.

The Customer Success team work directly with our service team and sales, supporting the onboarding of new clients across EMEA and providing meaningful customer insights to the leadership team.

You will be part of the team bringing the Data Solutions vision of solving business problems with data & analytics to life.

**About Aon**

Aon plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

**About the Role**

Work directly with the service team and sales, supporting the onboarding of new clients across EMEA.

Arrange and run client onboarding sessions, understanding client requirements, and demonstrating the functionalities of the compensation survey portal.

Increase client awareness of training material, guides and tools available to support the data submission process.

Ensure clients experience a smooth transition between Customer Success and the Service team.
- Provide insight and report on client portal usage and other metrics, responsible for driving activity through the compensation survey portal.
- Manage the team’s shared mailbox, responding to internal and client queries.

Involvement in team projects and process review.

Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

**About you**
- Ideally previous Customer Success experience within the business services sector.
- Experience of presentation delivery to clients.
- Client service orientation.
- Experience in data analysis and providing client insights.

Analytical mind and good communication skills.
- Excellent skills in Microsoft office with a focus on Excel and PowerPoint.
- Ability to work effectively in a team and individually.

**Our Colleague Experience**
- Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.

**We offer you**

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