Student Services Advisor

Vacancy details

**Talent pool**:

- Operations - HE - Operational Services**Title**:

- Student Services Advisor**Contract type**:

- QA Ltd Permanent**Job advert**:
**Student Services Advisor (On-Site Role)**

**Birmingham (Centre City House, 5-7 Hill Street, B5 4UA)**

**About QA**:
QA is the UK's leading provider of tech and digital skills, including funded workplace learning programmes, University training-programmes, and apprenticeships. We’re currently on an exciting growth trajectory and are looking to welcome a full-time Student Services Advisor into our amazing Student Services Team. This role is a purely office-based role, working on-site at Middlesex University’s Holborn Centre.We play a key role in tackling the UK’s alarming nationwide shortage of digital skills head-on, and partner with most FTSE 250 companies to help provide innovative solutions for these much-needed training shortages. We’re talking some of the largest global brands (Microsoft, Amazon, Google, Barclays, Home Office, HMRC, Coca-Cola, to name but a few)**About the Position**:

- As a Student Services Advisor at QA, you’ll be enabling some of our largest clients to win in the digital revolution. You’ll be working within the Student Services Department, being responsible for all aspects of the face to face, written and telephone interaction with the students. You’ll provide administrative support to the students and internal departments. This role covers the evening and weekend classes, so the hours are as listed below:
**Hours: Monday to Thursday 1.00pm to 9.00pm, and Saturday 9.00am to 5.00pm**

You’ll have a varied workload, in a fast-paced environment, with the following key responsibilities:
**Key Responsibilities**:

- Act as the first point of contact for all registered students on campus who require information and support from the student services department
- Deliver a first class and focused front line service attending to all face to face, written and telephone enquiries
- Provide professional, effective and efficient support to our students and make referrals where necessary
- Ensure the students have a high quality experience of the university with a focus on customer service
- Assist with all aspects of student administration (to include student letter requests, student record management)
- Provide internal departments with a good and effective service
- Assist with the enrolment and induction of students where required

**What We'll Do For You**:
**So, what about you?**

As an organised individual with the ability to manage a diverse workload, with a detail-oriented approach and a thorough track record of providing excellent customer-service, it’ll be great if you could also tick the following boxes- Excellent communication skills
- Good organisational, problem-solving and planning skills
- Excellent literacy and numerical skills
- Team player
- Flexible and adaptable to change
- Well organised and methodical
- Experience within a student supporting role within the education sector
- Reception and external telephone experience preferred
- Experience of multi-tasking and delivery to agreed timescale
- Experience of working in a highly administrative environment

**What We'll Do For You**
- You may have noticed we’ve not stated the salary for this Student Services Advisor position. We’re currently working on creating more transparent salary bands across QA, so rest assured, our salaries are competitive and will be discussed as part of the recruitment process. We’re offering you the following strong benefits package:
- 27 days holiday plus ability to purchase 5 more days
- 3 days a year fully paid training,
- 2 days a year paid charity volunteering
- Medicash (healthcare moneyback scheme)
- £500 referral scheme
- A superb Gymflex scheme
- Our own BenefitsHub to receive loads of discounts
- Fantastic opportunities to progress within QA, across various departments.
- Casual dress code and more

You’ll instantly become welcomed into the team and be given all the necessary tools to become a valued member of the department.As market leader in training, we know a few things about learning & development You’ll have access to our bespoke development programmes as well as a clear progression structure to fulfil your potential.At QA, we celebrate our diversity and have won numerous awards that demonstrate our commitment to our inclusive culture. We want everyone to feel part of QA, so have created several welcoming networks that you can join, and we’ll set you up with a buddy to help get you settled in from day one.#LI-CC2- #LI-OnsiteVacancy location

**Location**:

- West Midlands, Birmingham, Birmingham (5th Floor)General information

**Reference **:1000003473