Customer Service Advisor

1 week ago

Birmingham, United Kingdom iQ Student Accomodation Full time

**Customer Service Advisor - Birmingham**

**Salary: £22,500-22,900**

We are currently recruiting for x2 Customer service advisors to work across our Birmingham sites.

**Who are we?**

With headquarters in central London and Manchester, we're the largest owner and operator of student accommodation in the capital with 76 sites in 27 cities. Our vision is to build a world class business, reimagining the student accommodation experience and delivering the best year yet to our customers. Following an ongoing investment by Blackstone - one of the world's largest real estate investment firms, we have exciting long term growth plans

**What you can expect as our Customer service advisor**

As part of our Operations team, you'll play a key role in making sure the students who stay with us feel at home. You'll be talking to future and current students about how awesome staying with us is, while making sure our current residents have their best year yet
- Supporting the creation of a positive and memorable experience for residents
- Completing administrative tasks including logging of maintenance requests
- Carrying out sales and leasing activities including viewings
- Ensuring compliance in line with health and safety standards
- Handling and resolving customer complaints with a patient and understanding approach
- Chase outstanding rent arrears following rent collection procedures
- Creating exceptional experiences for our students through organising events

**Salary: £22,500-22,900**

**Hours: 40**

**Are you?**
- An individual with an outgoing and friendly nature
- A team player who enjoys making people feel at home
- Keen to gain experience in relationship building and sales
- Someone with experience in customer service

**We have a flex working policy and commit to open and transparent discussions on any flex working requests**

**Everyone's welcome at iQ, whoever they are, wherever their background and we encourage and celebrate you to #BeYou. That's why we're committed to creating a truly inclusive culture at iQ.**

**We are an equal opportunity employer and do not discriminate based on an individual's race, national origin, colour, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status.**

**Salary**: £22,500.00-£22,900.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Gym membership

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: One location

Flextime

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