Incident Tracking Coordinator

3 days ago


Gidea Park, United Kingdom Oakleafe Claims Full time

**Job description**

**Join Our Team as a Sales Concierge**

**Location**: Gidea Park
**Salary**: Up to £35,000 + Overtime
**Hours**: Monday to Friday, in-office

Are you a proactive, detail-oriented professional with a passion for research and a knack for organisation? Are you looking for a role where every day brings new challenges and opportunities to shine? If so, we want to hear from you

**About the Role**

As an Incident Tracking Coordinator, you’ll be at the heart of our property insurance claims operations, playing a pivotal role in identifying and managing leads, supporting our dedicated Sales Team, and ensuring seamless administrative processes. This role requires a motivated individual who thrives in a fast-paced environment and takes pride in delivering exceptional service.

**Your Responsibilities**
- **Lead Investigation**: Investigate incidents that have caused significant damage to property using CRM's, social media and exploratory phone calls to ascertain correct circumstances.
- **Lead Management**: Manage, distribute leads to the Sales Team and track progress via CRM.
- **Administrative Support**: Rota planning for Sale Team, administrative support to Sales Director, updating spreadsheets and other basic administration duties.
- **Investigative Research**: Conduct real-time research on incidents and policy holder details using tools like land registry and Companies House.
- **Sales Enablement**: Assist the Sales Team with materials ensuring all brochures, business cards and mandates are up to date and stock levels are managed, edit documents for use at board meetings.
- **Process Optimisation**: Triage leads and ensure smooth handoffs to designated sales team member and any other additional support that enables their smooth visit to incidents.

**What We’re Looking For**
- **Education & Experience**:

- Experience in a similar role or even better within property claims.
- **Skills**:

- Exceptional communication and interpersonal skills.
- Strong problem-solving, research and organisational abilities.
- Strong social media platform knowledge, including X, Facebook, Telegram etc.
- **Mindset**:

- Results-driven with a proactive approach.
- Reactive; ability to work quickly, in real-time as incidents occur
- Able to manage multiple tasks effectively in a dynamic environment.

**Why Join Us?**
- Competitive salary of up to £35,000 plus overtime.
- Work with a passionate team in a supportive and professional environment.
- Gain experience in the Claims Management industry.
- Opportunities for personal and professional growth.
- Opportunities to obtain industry based qualifications.

**Ready to Apply?**

**Job Types**: Full-time, Permanent

Pay: Up to £35,000.00 per year

**Benefits**:

- Company events

Schedule:

- Monday to Friday
- Overtime

Work Location: In person


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