IT Infrastructure Technician

I have the pleasure of working with large business based in Colchester. This role will also act as a point of escalation for the internal IT Service Desk, Remote Support, Project teams. This will necessitate the participation in an On-call rota to coverEvenings and Weekends.

**Key Responsibilities**
- Maintain existing Network & Server Infrastructure
- Administration of Exchange Online
- Administration of a large Active Directory (12000+ users)
- Administration and Management of VMWare / Vsphere (v6.5 and over)
- Administration and Management of V-Sphere
- Administer File and Directory permissions for business divisions.
- Administer and develop Kaspersky Anti-Virus solution, react, and resolve all issues detected which could be a risk to the integrity of the business.
- Assist with the development of new base images in keeping with the requirements of the users.
- Help develop & test software deployment package to ensure new versions of software can be deployed in a timely fashion.
- Maintain and monitor data backups via Backup Exec and Veeam of all information and recover data when required.

**Support**:

- Act as a point of escalation for other members of the IT department
- Mentor and develop the knowledge of other IT members whenever possible.
- Create and manage support documentation for all aspect of third line support including hardware and software knowledge documents.
- Actively manage and monitor the infrastructure call queue and ensure all calls are completed within SLA.
- Always offer a proactive approach to IT and take a lead role in driving forward the success of the IT Team
- Demonstrate a flexible approach to work and be prepared to work outside of normal hours when and if required.
- Actively partake in project work and tasks as and when required.
- To maintain a thorough understanding of service offerings, technical preferences, and technical direction.
- To obtain the expert knowledge to identify opportunities for change and the ability to convey the need for change
- To recognise areas for internal improvement and develop plans for implementation
- To build expert knowledge in our industry.
- Highly self-motivated with ability to work in high paced environment with tight deadlines
- Strong interpersonal skills - good client facing skills as well as excellent oral and written communication skills

**Management**
- To manage day-to-day client interaction.
- Continually seeks and capitalises upon opportunities to increase customer satisfaction.
- Recognise areas for internal improvement and develop plans for implementation.
- To tactfully communicate sensitive information to all stakeholders.

**Communication**
- To effectively communicate relevant Department information to superiors and peers in other divisions.
- To communicate effectively with stakeholders to identify needs and evaluate alternative business solutions.

**Skills and Qualifications**

**Essential**:

- 2 years plus experience of Windows Server O/S all versions build and administration
- 2 years plus experience of Active Directory Administration
- 2 years plus experience of Network configuration, TCPIP, DNS, DHCP, WINS.
- 2 years’ experience of Exchange Online Administration
- 2 years’ experience of VM environments
- Experience of deploying & administering Anti-Virus suites
- ITIL awareness
- Windows 10 desktop support and configuration
- Windows 11 desktop support and configuration
- Experience of supporting Microsoft Office 365 products

**Desirable**:

- Experience of ManageEngine products. i.e. ServiceDesk Plus, OpManager, Log360, MDM.
- Cisco POE Switch Configuration
- Fortigate Firewall Administration

If this sounds like you, please apply