Service Delivery Director

**Details**:
**Reference number**:

- 296130**Salary**:

- £90,000- Circa £90,000**Job grade**:

- SCS Pay Band 1**Contract type**:

- Permanent**Business area**:

- HMRC - CDIO - Borders & Trade**Type of role**:

- Digital
- Information Technology
- Project Delivery
- Senior leadership**Working pattern**:

- Flexible working, Full-time, Job share**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, Cardiff, Edinburgh, Leeds, Manchester, Newcastle-upon-Tyne, Stratford, Telford, WorthingAbout the job

**Job summary**:
HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing digital services for 45 million individuals and 4.9 million business customers.

This is an exciting time for Digital and Technology programmes in Borders and Trade, an organisation that makes a real difference to the UK and globally. It’s an organisation that is vibrant with a rich history and a bright future and probably doesn’t work how you’d imagine a government organisation would.

We are undergoing a major transformation programme with a major focus in our borders’ digitisation and automation. This means customers can do more for themselves online, in real time, on computers, tablets and smartphones. We are building a team of outstanding people who will create and run these new and improved technology services.

To achieve our goals, we are innovative in our technology and delivery approach. It’s not just our customers we focus on - we want our colleagues’ experience of working with us to be an outstanding one and have created career pathways that are rewarding and fulfilling. We are creating a genuinely diverse and inclusive workplace where everyone feels able to bring their best.

**Job description**:
**The Service Delivery Director within CDIO Borders & Trade is a senior leadership Delivery Officer role within the Digital, Data and Technology (DDaT) Profession. The role holder will have accountability for leading the end-to-end product delivery of key Borders and Trade services, ensuring these services meet user needs, align to business strategy, and are technically stable.**

They will be accountable for developing the IT programme plans centred around an agreed delivery portfolio. They will ensure effective programme delivery on time and to budget as well as holistic delivery plans, structures, and transitions.

Customer experience and customer focus are at the heart of a product based organisation. Alongside the delivery focus, technical product ownership and customer centricity will be critical parts of the role.

Our Digital, Data and Technology (DDaT) experts design, build and manage essential services that impact millions of people's lives daily.

With an unprecedented number of digital transformation projects underway, the potential to help solve complex problems and shape our society's future is enormous. DDaT Delivery Officers are accountable for leading and delivering all aspects of DDaT programmes and portfolios.

Main Accountabilities
- Play a full role within the CDIO Borders & Trade Senior Leadership Team, leading on agreed elements of CDIO Borders & Trade business operations and transformation.
- Be an active and visible leader, leading on agreed transformational change, locations targets, diversity & inclusion, and respect at work agenda and ensuring the team ethos and culture transcends in all we do.
- Deliver outcomes as outlined in the organisation’s DDaT strategy, prioritising and resourcing work activities as required.
- Lead, direct, motivate and manage the Border Services teams undertaking the delivery.
- Identify external commercial partners where needed that align to the Borders and Trade overall commercial strategy.
- Shape and transform the way business is done, developing delivery capability and Agile skills to provide better online services to achieving more effective models of delivery at optimal cost.
- Lead and manage supplier relationships to ensure the effective delivery of the necessary IT capabilities to time, cost and quality, challenging supplier solutions, costs, and timescales to ensure value for money.
- Define and communicate key risks and complexity to deliver timescales and lead discussions with senior stakeholders to resolve.
- Ensure programme delivery into live is delivered in planned timescale, in keeping with targets and commitments.
- Be an enduring Technical Product Owner for the Products within your portfolio.
- Review and advise on buy versus build strategies, balancing costs, efficiencies, and service quality.
- Develop and lead the delivery of end-to-end programmes that meet business and user needs.
- Prioritise and resource work activities as required by the roadmap(s) and plan.

**Person specification**:
**Essential Criteria**
- Ability to develop a visionary roadmap for the efficient delivery of high-performing digital serv