Community Assistant

3 days ago

London, United Kingdom UpSkill Digital Full time

**About UpSkill Digital**
UpSkill Digital - founded in 2015 - is on a mission to empower all people around the world to succeed in the digital age. Through human-centred, experiential learning programmes, we work with businesses and communities supported by a global network of coaches, trainers and digital experts to empower people and stimulate economies from a grassroots level.

**About the challenge**
The purpose of the Community Assistant role is to provide essential support for the successful execution of our social impact programme. This involves managing initial client communication, addressing learner queries promptly, and ensuring that facilitators and learners receive timely guidance and resources to effectively conduct and participate in their workshop sessions. The Community Assistant also plays a key role in maintaining engagement within our community by facilitating interaction through various digital platforms, encouraging members to actively participate in and contribute to the programme's mission.

**What are some of the things I will be doing?**
- Ensure all queries are responded to within the timeframe and resolved
- Provide facilitators with comms pre and post sessions
- Build and share guides and resources to support facilitators
- Follow up with facilitators post-TTT to ensure they are confident delivering their sessions
- Be a point of contact for facilitators and build a community of engaged facilitators
- Recommend and organise follow-up sessions (mentoring and live learning) where needed to further support facilitators
- Schedule events to build community
- Secure case studies and testimonials
- Platform management, including but not limited to writing copy for the website and adding in workshop sessions
- Management of all workshops, including but not limited to working closely with Operations Assistants to schedule all the workshops.
- Be POC for tech checks and pre-and post-workshops for our facilitators

**What does success look like?**
- Basic understanding of customer service principles and community engagement strategies
- Proficiency in digital communication and office management tools, including but not limited to Google Workspace Suite, Slack, and CRM software.
- Prior experience or internship in community management, customer service, or a related role would be advantageous
- Familiarity with content management systems (CMS) and website management would be considered a plus

**Does this sound like you?

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