Housing Support Officer
21 hours ago
We have an opportunity for a **Housing Support Officer**in the Coventry area. This is a hybrid role after full training. This is a full time role at 10.98 an hour.
**Job Purpose**:
- Work as part of a team to ensure at the Housing & Homelessness function delivers the organisational vision for service delivery
- Respond to a range of administrative tasks
- Engagement with customers to gather information to support decision making and services
- Work to support Housing & Homelessness in the delivery of its statutory requirements
- Carry out administrative tasks to support the day to day activities of Housing & Homelessness
- Work as part of a team to achieve performance objectives
- Culture where the customer is at the heart of everything it does
- Undertake day to day duties to ensure business is effective and efficient as possible
**Main Duties and Responsibilities**:
- Deliver excellent quality customer service
- Provide excellent customer service to the public and colleagues, taking ownership of general enquiries and ensuring where possible they are resolved at first contact
- Use appropriate systems to support services, inputting information, raising and receipting orders, processing invoices etc
- Produce appropriate documentation to support services including; reports providing visibility of required key information, production of spreadsheets etc
- Maintain systems in an orderly manner; records archiving, filing etc
- Actively promote a positive, forward looking, results orientated and customer focused culture
- Demonstrate personal commitment to delivering corporate messages and associated changes
- To support work with service managers to build, maintain and promote effective working relationships
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