Supported Housing Officer

5 days ago

Coventry, United Kingdom Orbit Group Full time

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

**The role**

**12 month contract available. Own transport essential**

Multi sited role across the Coventry and Warwickshire area, we are looking for a customer focused individual to provide excellent service to customers in supported housing accommodation.

Travel will focus regularly on the Coventry, Warwickshire and surroundings areas. The Supported Housing team work together to ensure support across whole portfolio. Overnight stays will be covered.

This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.

**What you'll achieve**
- Work in an agile manner, covering schemes across Coventry and Warwickshire, working onsite, from home and in local offices. (own transport essential)
- Proactively work with managing agents, dealing with and resolving issues.
- Lead multi agency meetings and engage effectively with support providers in the area.
- Ensure all schemes are managed in line with policy and procedure.

**What you'll bring**

**Essential skills**
- Understanding of Supported housing, some experience of contract management / working with external agencies.
- Excellent communication and relationship building skills
- Strong customer focus to negotiate and resolve customers
- Advocate of Independent Living
- Good PC skills and competent with MS Office.
- **Own transport**

**Why Orbit?**

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

**A rewarding experience that works for you**

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

**A place to progress**

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

**A purpose to feel proud of**

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.**

**How we hire**

We aim to make our hiring process simple and fair:

- Interview(s)
- Decision and offer

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