Personal Injury Claims Handler

**We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.**
Our **Personal Injury** department handle all injury claims from minor to complex injuries and will offer you a fantastic career path from an entry level role in our Triage team starting at £22,000 leading to an experienced Personal Injury Negotiator at a **level 1** and **level 2** which pays between £25,000 to £31,500.

Perhaps you have graduated from University and looking for a steppingstone into financial services or maybe you have worked within a claims handling role or similar environment and keen to look at other opportunities out there? Either way we are **open to experience** for all our Personal Injury vacancies across both office locations of **Salford Quays, Manchester** and **Haywards Heath, West Sussex**.

In return for working with us we will offer you:

- ** Generous competitive starting salary plus fantastic benefits (Between £22,000 to £31,500 - Depending on experience)**:

- ** A fun, energetic and lively working environment**:

- ** Excellent career progression opportunities with increased salary available on completion of Progression level matrix**:

- ** Monday to Friday 9am to 5:00pm - Flexibility available**:

- ** Blended approach to working in the office (1 day) and from home 4 days a week following training and passing probation**

Your role as a **Personal Injury Claims Handler **will be to proactively manage a portfolio of personal injury claims, across all jurisdictions, in an efficient and effective manner from outset to conclusion, complying with all appropriate regulations, legislation and policy guidelines.

**Personal Injury Claims Handler (All Levels) Job responsibilities**:

- Proactively manage Injury claims within a personal authority amount
- Validate policy indemnity for each claim, ensuring that the correct insurer status applied
- Manage and negotiate a limited caseload of development files on referral to mentor or Senior Technical Claims Negotiator
- Manage Third Party Property Damage (TPPD), including credit hire claims, in accordance with FCIM’s procedural requirements and own authority limits
- Process claim payments in accordance with personal authority
- Ensure all claims handled hold case specific reserves and that First Central Insurance Management’s (FCIM) reserving philosophy is adhered to on each claim.
- Be responsible for personal development requirements in specialist area, by attending all training sessions to ensure understanding of technical issues
- Ensure compliance with all regulatory and corporate policies and requirements (including “Treating Customers Fairly” principles)
- Proactively manage incoming telephone calls
- Manage claim costs within personal allocation by achieving most economical settlement
- Identify potential fraudulent claims and action in accordance with FCIM’s guidelines
- Develop and maintain effective relationships with colleagues and business partners.
- Ensure that all expressions of dissatisfaction are registered in accordance with FCIM’s complaint procedure
- Ensure that the prompt referral of all claims outside personal authority limits to a Senior Technical Claims Negotiator or the Technical Claims Team Leader
- Achieve all personal objectives, Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
- Identify and pursue all potential recoveries from the relevant parties
- Any other reasonable duties, including general claims tasks as required

**Personal Injury Claims Handler (All levels) Experience & knowledge**:

- Strong motor claims experience working within a bodily injury claims environment **(Desirable)**:

- Experience handling claims within an OIC (Official Injury Claims) Portal or similar **(Desirable)**:

- Previous customer service experience within financial services or Graduate level applicant will be considered
- Proven track record in personal injury claim handling, including dealing with personal injury claims within and out with the RTA Portal
- Technical expertise with exposure to third party claims including credit hire and liability
- Commercial awareness
- Knowledge of regulatory framework relating to Motor Claims Understanding of the main principles of English Law as it applies in the technical motor claims and legal field
- Previous knowledge of FCA requirements (including TCF) and the regulatory framework relating to Motor claims
- Understanding of all aspects of motor claims, to include credit hire and potential fraud
- To be conversant with the all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA)
- Understanding of the RTA and Article 75 status within Motor Claims

**What can we do for you?
**We believe we can offer you a gre