Personal Injury Claims Handler

2 days ago

Haywards Heath, United Kingdom Davies Resourcing Full time

**Our client, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance coverage are looking to bring in driven and motivated Personal Injury Claims Handlers to their West Sussex office**

Your role as a **Personal Injury Negotiator** will be to proactively manage a portfolio of personal injury claims, across all jurisdictions, in an efficient and effective manner from outset to conclusion, complying with all appropriate regulations, legislation and policy guidelines.

**In return for working with us we will offer you**:

- Generous competitive starting salary plus fantastic benefits
- A fun, energetic and lively working environment
- Excellent career progression opportunities with increased salary available on completion of Progression level matrix
- Monday to Friday 9am to 5:00pm - Flexibility available
- Hybrid working once passing probation

**Job responsibilities**:

- Proactively manage claims and validate policy indemnity for each claim, ensuring that the correct insurer status applied
- Manage and negotiate a limited caseload of development files on referral to mentor or Senior Technical Claims Negotiation
- Process claim payments in accordance with personal authority
- Ensure compliance with all regulatory and corporate policies and requirements (including “Treating Customers Fairly” principles)
- Identify potential fraudulent claims and action in accordance with FCIM’s guidelines

**Experience & knowledge**:

- Strong motor claims experience working within a bodily injury claims environment
- Experience handling claims within an OIC (Official Injury Claims) Portal or similar
- Proven track record in personal injury claim handling, including dealing with personal injury claims within and out with the RTA Portal
- Technical expertise with exposure to third party claims including credit hire and liability
- Understanding of all aspects of motor claims, to include credit hire and potential fraud
- To be conversant with the all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA)
- Understanding of the RTA and Article 75 status within Motor Claims

**Skills & Qualifications**:

- Excellent communication skills, both verbal and written
- Negotiation and influencing skills
- Good time management and organisation skills with the ability to prioritise work
- Problem solving skills with the ability to adopt a logical approach to resolving problems
- Strong customer service skills
- Good numeracy and literacy skills
- Computer literate
- Supportive, enthusiastic team player

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

**Benefits**:

- Health & wellbeing programme
- Life insurance
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Haywards Heath: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Claims Handling: 1 year (preferred)

Work Location: Hybrid remote in Haywards Heath

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