Personal Injury Claims Handler

**We’re an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services. ?**

Do you have claims experience to include handling personal injury claims? Do you enjoy negotiating and managing each claim to a conclusion and a confident user of the Official Injury Claims portal or similar system? Well look no further We’re on the lookout for experienced **Personal Injury** **Claims Handlers** to join our growing organisation in West Sussex

In return for working with us we will offer you:

- **Generous competitive starting salary plus fantastic benefits**:

- **A fun, energetic and lively working environment**:

- **Excellent career progression opportunities with increased salary available on completion of Progression level matrix**:

- **Monday to Friday 9am to 5:00pm - Flexibility available**:

- **Blended approach to working in the office (2 days) and from home 3 days a week following training and passing probation**

Your role as a **Personal Injury Claims Handler** will be to proactively manage a portfolio of personal injury claims, across all jurisdictions, in an efficient and effective manner from outset to conclusion, complying with all appropriate regulations, legislation and policy guidelines.

**Job responsibilities**:

- Proactively manage claims within personal authority of £7,500 per claimant with no more than a global bodily injury reserve of £30,000 (or £15,000) per claim
- Validate policy indemnity for each claim, ensuring that the correct insurer status applied
- Manage and negotiate a limited caseload of development files on referral to mentor or Senior Technical Claims Negotiator
- Manage Third Party Property Damage (TPPD), including credit hire claims, in accordance with FCIM’s procedural requirements and own authority limits of £10,000 per TPPD
- Process claim payments in accordance with personal authority
- Be responsible for personal development requirements in specialist area, by attending all training sessions to ensure understanding of technical issues
- Ensure compliance with all regulatory and corporate policies and requirements (including “Treating Customers Fairly” principles)
- Proactively manage incoming telephone calls
- Manage claim costs within personal allocation by achieving most economical settlement, through good quantum arguments and effective negotiation adhering to the use of all tools
- Identify potential fraudulent claims and action in accordance with FCIM’s guidelines
- Develop and maintain effective relationships with colleagues and business partners.
- Ensure that all expressions of dissatisfaction are registered in accordance with FCIM’s complaint procedure
- Ensure that the prompt referral of all claims outside personal authority limits to a Senior Technical Claims Negotiator or the Technical Claims Team Leader

Achieve all personal objectives, Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
- Identify and pursue all potential recoveries from the relevant parties

**Experience & knowledge**:

- Strong motor claims experience working within a bodily injury claims environment
- Experience handling claims within an OIC (Official Injury Claims) Portal or similar
- Proven track record in personal injury claim handling, including dealing with personal injury claims within and out with the RTA Portal
- Technical expertise with exposure to third party claims including credit hire and liability
- Understanding of all aspects of motor claims, to include credit hire and potential fraud
- To be conversant with the all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA)

Understanding of the RTA and Article 75 status within Motor Claims

**Salary**: £25,000.00-£31,000.00 per year

**Benefits**:

- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- HAYWARDS HEATH: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Motor Claims: 1 year (required)

Work Location: Hybrid remote in HAYWARDS HEATH

Reference ID: BH-13604