Referral Coordinator

5 days ago

Harrogate, United Kingdom Evolve Psychology Services Full time

**Company Description**

Evolve Psychology Services is an award winning, NHS and HSE approved independent psychology and neurodevelopmental practice, founded by Dr Laura Powling. The company provides high-quality services to clients across the UK and Ireland, including neurodevelopmental and psychological assessments for adults and children as well as expert witness assessments for the courts and parole boards, assessments in criminal/prison law, family law, immigration law, and medico-legal cases. We have a proven track record of providing high quality assessments and delivering on NHS contracts.

**Salary**

Dependent upon experience

**Job Role**

A referral coordinator is responsible for managing the incoming referral process within our neurodevelopmental assessment team. This will include working as part of a triage team. Main duties include:
1. Reviewing and processing referral requests from GP’s or insurance companies relating to neurodevelopmental assessments (predominantly Autism and/ or ADHD assessments).

2. Ensuring that all necessary information and documentation are included in the referral.

3. Verifying insurance coverage and obtaining any pre-authorisation required for the referral.

4. Working as part of a triage team to consider the clinical appropriateness of referrals and communicating outcomes to service users and referrers with regards to this.

5. Communicating with service users to provide them with necessary information about the referral process.

6. Following up with service users to ensure they have received the services they were referred for.

7. Maintaining accurate and up-to-date records of referral and triage activities.

8. Collaborating with healthcare providers and insurance companies to resolve any issues or concerns related to referrals.

9. Staying updated on insurance policies, referral guidelines, and healthcare regulations.

10. Assisting with other administrative tasks as needed.

The role of a referral coordinator requires strong organisational and communication skills, as well as knowledge of medical terminology, terminology relating to neurodevelopmental assessments and conditions and insurance processes. They play a vital role in ensuring service users receive timely and appropriate care information relating to the referral that has been made on their behalf and whilst they are waiting for an assessment.

**Benefits**

Pension

Generous Annual Leave allowance

Full ongoing training and clinical supervision

Birthday day of/ day in lieu

Company benefits and discounts

Company events

Ongoing training and CPD

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Canteen
- Company events
- Company pension
- Employee discount
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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