Trainee Care Coordinator

1 week ago

Harrogate, United Kingdom Right at Home Harrogate Full time

Right at Home are a premium quality homecare provider, supporting older people and vulnerable adults in their own homes, with the goal to keep them safe and happy at home. We have built up a first-class reputation world-wide and are recognised as one of the top industry leaders in the UK.

We are actively recruiting a reliable, organised, energetic Trainee Care Coordinator with a keen eye for detail for our office in Harrogate. You will have a wealth of experience of delivering in-home care and demonstrate excellent organisational and IT skills. This role will require a great deal of flexibility and you will need to have strong communication skills and be tactful and adaptable in all situations.

**We offer**:

- Competitive pay - from £14.50 per hour + mileage pay
- 20 hours guaranteed hours contract
- 20 Days holiday + Bank Holidays
- Award-winning training
- Pension scheme
- Clear career progression pathway

**Main duties and responsibilities**:

- Undertake care calls as part of your contracted hours
- Participate in the out of hours On Call rota to support the Care Assistants working in the community.
- To produce consistent, fortnightly rosters and provide Care Assistant and Clients with rotas in a timely manner.
- To answer the telephone promptly and professionally, dealing with any enquiries or queries
- Ensure any changes to Client or Care Assistant needs and availability is communicated to all relevant parties quickly and effectively.
- To record all new Care Assistants and Clients on the system as soon as they are received.
- Accurately monitor and record Care Assistant holiday, sickness and absences.
- To undertake light social media and community engagement duties

**Requirements of our Care Coordinators**
- Previous experience of working in homecare
- Must have driving licence, own car and business insurance
- Use of a scheduling / HR / recording system - desirable
- Proficient in Microsoft Outlook/ Teams
- Experience in customer facing roles

If you have experience as a Care Assistant, Care Scheduler, Care Administrator or Field Care Supervisor we would love to hear from you.
- Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics._ with the ability to manage multiple tasks effectively.

**Job Types**: Full-time, Permanent

Pay: £14.00-£14.50 per hour

Expected hours: 20 per week

**Benefits**:

- Company events
- Company pension
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

**Location**:

- Harrogate HG1 5NX (required)

Work Location: Hybrid remote in Harrogate HG1 5NX

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