Customer Service Apprentice
4 days ago
An exciting opportunity has arisen for a Customer Service Apprentice within the Council's Customer Team - Are you ready to ‘Play Your Part’? If you are interested in working for a values driven, high performing inclusive Council, read on.
This apprenticeship will offer you valuable experience of working for a progressive Local Authority. You will undertake professional development activities and work towards the achievement of Level 2 Customer Service Practitioner Apprenticeship standard. This will be supported by a designated line manager, Workplace mentor, inclusive employment manager and dedicated programme tutor.
Our modern ‘Hub’ style offices are bright, positive, and collaborative workspaces. We also embrace flexible ways of working. This is in addition to a generous Pension Scheme, working reward scheme, discounted gym membership, retail discounts, Cycle 2 Work scheme and Employee Assistance Programme, to name but a few
We are incredibly proud to be Investors in People ‘Gold' status which illustrates that we care about our people, and are ambitious to do even more for them. We truly are an amazing place to work
If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you
**Organisation**
- Cheshire West and Chester Council
**Location**
- Winsford
**Job Category**
- Apprenticeships, Customer Services
**Grade**
- Apprentice
**Salary Min**
- £24,413 Per Annum
**Salary Max**
- £24,413 Per Annum
**Hours per week**
- 37
**Weeks per year**
- 52.143
**Employment Type**
- Permanent
**Closing Date**
- 02/11/2025
**Ref No**
- W4185
**Documents**
- 2025 Employer of choice careers handout.pdf
(PDF, 2346kb)
- Apprentice Job Role Profile - Customer Team..pdf
(PDF, 412.46kb)
- Apprentice Journey.pdf
(PDF, 206.04kb)
- apprenticeship_roles_and_responsibilities.pdf
(PDF, 195.47kb)
Cheshire West and Chester Council is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.
Information about the apprenticeship standard & End Point Assessment please follow link Customer service practitioner / Skills England
For further information about Apprenticeships at Cheshire West and Chester Council click here
Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.
Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12.60 per hour for all contracted hours.
The contractual work location for this role is listed above however you may be required to work from a range of work locations or sites within the Borough and may also be required to work from home, depending on the needs of the service.
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