Customer Service Representative

2 weeks ago

Winsford, United Kingdom Graphic Packaging International - EMEA & APAC Full time

Account Executive The Account Executive will deliver exceptional service to our customers. Having close interaction with production/operations to ensure the business provides a high level of customer service at all times. Specific Responsibilities Ensure that procedures within the department are followed Always maintain a professional manner Ensure all orders are released in time to meet customer due dates Create order acknowledgements for new orders Communicate with customers effectively, always striving to exceed customer expectations Liaise with planning department on artwork and repro requests Ensuring all orders are correctly priced Gain approval on artworks, ensuring costs are charged back to customers origin Create new finished goods material codes Liaise with transport suppliers on arranging collections/deliveries Raise transport and ad hoc purchase orders Produce accurate stock and sales reports Ensure prompt and accurate filing and archiving of all customer orders and correspondence To ensure and maintain the departments targets are achieved Provide information in a concise and timely manner, to both customers and senior management Advise customers of current lead times and advise of any issues regarding due dates Communicate with internal and external departments to ensure customer requests are met Take on any additional ad hoc tasks as and when required Organising samples Grow product knowledge both through regular product training and from working alongside the sales team Skills / Qualities Excellent telephone manner and communication skills both written and verbal Highly organised An expert communicator at all levels, with proven ability to influence improvement within other functions/departments of the organisation Ability to work under pressure to deliver a high standard of service Able to multitask - Essential Self‑Motivated and the ability to motivate others Process relevant information quickly and easily Attention to detail and take pride in your work Excellent organisational and time management skills, with the ability to prioritise Able to work in a fast‑paced environment – FMCG preferred Strong commercial awareness and business acumen Computer literate, able to operate Microsoft Word, Excel and Outlook/Email Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s Highly responsible, reliable and flexible with a strong work ethic Ability to work in a fast‑paced environment Able to effectively prioritise and adapt to a varied and changeable workload Punctual, presentable and with good attendance Reliable Sense of urgency Energy and drive Analytical thinking Results focussed Positive attitude and commitment Ability to establish and maintain effective working relationships Ability to influence others and generate new ideas Effective problem‑solving and decision making Forward thinking, innovative and able to see the ‘bigger picture’ Seniority Level Mid‑Senior Level Employment Type Full‑time Job Function Customer Service Industry Packaging and Containers Manufacturing and Manufacturing #J-18808-Ljbffr

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