Genetic Program Support Specialist

Role Overview:
We are looking for a highly motivated and detail-oriented person to join us in the role of **Genetic Programs Support Specialist**to provide exceptional support for our genetic programs.

In this role you will serve as a key liaison between internal teams and third-party data providers.

You can be based remotely, but if you live near to the Stapeley office you can use it as your base of operation

You Will:

- Respond to and resolve inquiries related to genetic programs and associated systems
- Provide first-level troubleshooting and escalate complex issues as needed
- Support customer onboarding and ensure accurate setup in internal platforms
- Coordinate with third-party data providers to maintain seamless data exchange and communication
- Create and update documentation including user guides, FAQs, and process instructions
- Train internal teams and external partners on software use and best practices
- Collaborate cross-functionally to improve support processes and customer experience
- Continuously learn and adapt to new tools, technologies, and procedures
- Collaborate as one team with the IT Agile delivery teams by engaging with Agile ways of working including daily stand-ups, sprint reviews, retrospectives and iterative planning, with a drive for continuous improvement

**Requirements**:

- Bachelor's Degree in Animal Science, Dairy Science, or equivalent experience
- Excellent written and verbal communication skills
- Strong time management and organizational abilities
- Solid problem-solving and critical thinking skills
- Proven ability to work collaboratively in a team environment
- High attention to detail

**Preferred**:

- Technical proficiency with tools such as SQL, Microsoft Office, and R Studio
- Prior experience in animal agriculture or genetic programs
- Experience documenting processes and procedures
- Adaptability in a fast-paced and evolving environment
- Presentation and training skills
- Ability to learn new tools and technologies quickly
- Multilingual proficiency is a plus; English is required

Business Overview:
**ABS**:

- is the world-leading provider of bovine genetics, reproductive services, technologies and udder care products. Marketed in more than 70 countries, ABS has been at the forefront of animal genetics and technology since its founding in 1941. We are uniquely positioned as a global player with a dedicated R&D function and an international distribution network.

We breed and distribute the genes of the world’s best bulls, scientifically selecting livestock to increase the profitability of our customers who are some of the world’s biggest farmers and food producers.

**IntelliGen Technologies** is the technology within ABS that develops sexed bovine genetics that helps customers maximize their profitability and reach their end goals in a fast and efficient manner.

We were born to challenge standards. Since the beginning, innovation has been part of our DNA. From co-development of the first semen tank, to the recent ground-breaking launch of our innovative Sexcel® sexed genetics product, we have made our mark in the bovine genetics industry.

**Genus** is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world - a mission that is important to a sustainable future.

Our vision is clear**:_Pioneering animal genetic improvement to sustainably nourish the world._**

**Our Values**
- Collaborate as One Team
- Create Value for Customers
- Innovate with Purpose
- Never stop improving

**DEI**

Genus is a place where you can be yourself and be part of a growing global team. We have a culture of respect, openness and fairness for all. Whatever your background, your role or your area of work, you will have the chance to thrive in an environment that inspires, challenges and supports you to succeed.

**Tackling climate change**:

- Monitor and identify goals for the reduction of our GHG emissions from our own operations.
- Drive porcine and bovine genetic improvements which support productivity gains and improve feed efficiency, enabling a reduction in the production of greenhouse gas (GHG) emissions per unit of milk or meat produced
- Identify facility and other opportunities for reductions in GHG emissions, consistent with our goals
- Partner and advocate for policies that advance positive climate goals and identified United Nations Sustainable Development Goals (SDGs).

Benefits Overview:

- 25 days holidays + Bank Holidays
- NFU Pension
- Health Cash back scheme
- Employee Assistance Program
- Employee share plan
- Enhanced maternity leave 12 weeks at full pay followed by 4 weeks at 50% followed by SMP
- Comprehensive L&D program including career d