Customer Activity Assistant

**Customer Activity Assistant (Outdoor Instructor)**

**Hours**:Weekends, bank holidays and school holidays essential

**Contract**: Fixed Term (Seasonal)

**Pay**:£12.00 per hour (after training for 18+)

**Holiday**: 28 days per annum, calculated pro-rata

**Who are we?**

We’re the UK’s #1 outdoor adventure company offering 13 outdoor activities across 37 locations in the UK, and we’re looking for enthusiastic individuals with a good head for heights to join our tribe.

At Go Ape you’ll work amongst some really great teams in a rewarding role, where you’ll learn a whole bunch of enhanced skills including; customer service, taking and giving instruction, following procedures, teamwork, risk assessments and reporting, communication, confidence, independence and more

**What you’ll be doing**

Fulfilling Go Apes Mission and Vision.

“To be the best Adventure Leisure company on the planet (where you can be home in time for tea)”

“Creating adventures; encouraging everyone to live life adventurously”
- Welcoming customers and providing customer WOW whilst you prepare them to take part in their activity; fitting, removing and inspecting harnesses and protective equipment
- Instructing and briefing customers on safety procedures and the safe way of experiencing activities - evaluating participant competence and safety at all times
- Delivering the adventure, ensuring an amazing customer experience
- Hosting schools and education groups, helping children to take on new adventures and overcome their fears
- Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary
- Carrying out emergency drills in accordance with company directives and training
- Ensuring all landing sites are maintained to the correct standard
- Carrying out course checks and recording/reporting findings
- Caring for equipment and facilities
- Helping with any local marketing opportunities as required

**What you’ll need**
- A ‘customer comes first’ attitude with drive and enthusiasm to achieve customer WOW
- A cheerful disposition, even when under pressure with excellent interpersonal and communication skills
- To be an enthusiastic team player but able to work under own initiative without supervision
- A High standard of personal hygiene and appearance
- Safety conscious frame of mind with a respect and understanding of Health and Safety
- To be able to demonstrate attention to detail and ability to diligently follow procedures
- To like working outdoors and have a good head for heights
- To be able to get to site - which may mean having your own transport as some of our sites are remote without public transport links
- Able to perform physical duties (with reasonable adjustments where required)

**Benefits**
- Real Living Wage (once trained for 18+)

28 days’ holiday (pro rata)
- Flexible working hours
- Expeditions & Naturally Powered Days -subsidised adventure trips such as caving, hiking, cycling, kayaking and climbing
- Employer pension contribution matched to 3%
- Retail and Leisure Discounts
- Wellbeing initiatives and support
- Give As You Earn - charity donations direct from your salary
- Volunteering Days - paid time off to volunteer on local social and environmental projects
- Free Go Ape for immediate family or 20% off

Go Ape is Employee Owned meaning every Go Ape employee is a co-owner of the business. Our elected Employee Council empower your voice, opinions and ideas to be heard giving everyone a say in helping to shape the business. We know our teams have a real passion for the company and its values and this is rewarded with the potential of tax-free bonuses for everyone.

At Go Ape we are committed to our 'Working together to Safeguard Children' obligation for safeguarding and in this role you will be working in a position of trust.

Diversity, equity and inclusion matters at Go Ape. We have a working environment where we value and respect every individual's unique contribution, enabling all of our co-owners to thrive and achieve their full potential.

Our Glassdoor rating for Diversity & Inclusion is 4.8 out of 5, this is above the average for our industry and a company of our size.

As well as providing training, we issue a survey to our new co-owners at Go Ape to support us in monitoring equality, diversity and inclusion in the recruitment and onboarding process. We are pleased to hold a score of 4.88 out of 5 in response to the following question ‘_On a scale of 1 - 5, how accurate would you say the following statement is ‘I feel welcome at Go Ape’ (5 being very accurate)_’.

We will consider reasonable adjustments for all our roles.

**Job Type**: Part-time

Pay: Up to £12.00 per hour

**Benefits**:

- Company events
- Employee discount
- Health & wellbeing programme

Work Location: In person