Front Desk Administrator- Part Time
2 weeks ago
Don’t think “Doctors Surgery”think “Super-Partnership”
Part Time
- 27.5 hours per week to be worked over 5 days on 5.5 hours per shift. Must be available for hours ranging from 08.00-13:30 & 13:00-18:30, optional evening and weekend overtime also available.
**What we can offer you**
5 weeks holiday pro rata PLUS bank holidays
NHS pension scheme membership with a 14.38% employer contribution rate
Employee Wellbeing initiatives
Cycle to work scheme
Monthly employee award
Investment in developing your skills and progression opportunities, across the Partnership
**Who we are**:
Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective communication. We have re-mapped what a traditional ‘Receptionist’ role looks like, and our Patient Services function has 3 distinct teams, a Call Handling team, a Patient Administration team, and our Front Desk Administration team.
The Front Desk Administrators are the face-to-face contact for our patients, this means you are likely to come into contact with Patients who could be vulnerable or scared, and require extra support. We’re looking for confident and caring individuals to represent our values and take the time to make our service personal, ensuring every Patient leaves Living Well Partnership knowing how important they are.
As a Front Desk Administrator, you’ll be joining a dedicated team responsible for opening and closing all sites every day and managing our waiting rooms. With your knowledge of Primary Care and Living Well policy, you will advise patients on appointments, repeat prescriptions and any other non-clinical queries. Not only will you be tending to patients’ immediate needs, but you’ll take on elements of administration, processing prescriptions and scanning documents, so being comfortable with IT systems is a must.
**What we're looking for**
Ideally you will have a calm and composed approach, whilst able to evidence motivation to find the right answer to ensure our Patients receive the best service and care. You’ll thrive while working under pressure, with experience of multi-tasking, and feel great accomplishment in meeting Patients' needs.
We have part-time and full-time positions available, working across our Partnership sites, within a 5-mile radius of one another. Please note that travel between sites is a regular requirement for the role, therefore it is expected that you will have your own method of transport.
All team members must be able to work flexibly to a 3-week rota. You will need to be available to start at 08.00 and finish at 13.30 or 13:00-18:30. To provide greater appointment availability to our patients we are now open for ‘Extended Hours’ from 18.30 - 20.00 during the week at one of our eight sites, and run twice monthly Saturday clinics, meaning that evening and weekend hours are available to our Front Desk Administrators on an optional overtime basis.
**Job Types**: Part-time, Permanent
Part-time hours: 27.5 per week
**Salary**: £10.20 per hour
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Wellness programme
Schedule:
- Monday to Friday
Work Location: One location
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