Front Desk Administrator

6 days ago

Southampton, United Kingdom Living Well Partnership Full time

**Hours**:37.5 hours per week, Monday
- Friday (Tuesday's non working day).7:45-18:15 (1-hour unpaid break), please note a 30-minute early finish to be discussed

**Living Well Partnership** is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.

**Overall Aim of role**:
Provide patients and other visitors with a compassionate, professional reception service, to signpost patients and other visitors to appropriate services efficiently and positively, in line with set processes.

**Key Responsibilities**:

- Efficiently manage high volume of patients and visitors at the reception desk
- Greet all patients and visitors to the building positively, professionally and with respect and ensure they are directed to the relevant team.
- Accurately record all interactions with patients in their clinical record at the time of contact, to ensure a full audit trail is available and records are up-to-date
- Check patients into appointments and promptly update the computer system.
- Undertake any other additional duties appropriate to the post as requested by the team lead, Senior Team or lead clinician
- Respond to and action process changes promptly and accurately, seeking clarity or further information if needed.
- Guide patients in booking appointments online
- Follow established protocols and policies

**What we're looking for**
- Education to at least GCSE Level, including English and Maths, or equivalent
- Evidence of customer service training or qualifications is desirable.
- Knowledge using a suite of GP Clinical Systems
- Knowledge of healthcare signposting and care pathways is desirable
- Proven experience as a receptionist in a fast-paced environment
- Excellent communication skills.
- Strong listening abilities and the capacity to ask open questions to understand patient need
- Willingness to learn & develop
- Strong team player but also able to use own initiative

**What we can offer you**
- 5 holiday pro rata PLUS bank holidays
- NHS pension scheme membership with a 14.38% employer contribution rate
- Employee Wellbeing initiatives
- Employee Assistance Programme
- Cycle to work scheme
- Monthly employee award
- Investment in developing your skills and progression opportunities, across the Partnership
- First consideration for other internal recruitment opportunities

**To apply**:

- Closing Date: 25th September 2025
- Please be aware that all employees of the Partnership will be DBS (Disclosure and Barring Service) check.
- This role requires regular travel between sites; therefore, you must be able to drive and have access to own vehicle.
- We encourage new applicants who have not previously applied for this role.

Thank you for your interest and we look forward to hearing from you.

**Job Types**: Full-time, Permanent

Pay: £12.21 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Work Location: In person

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