Customer Engagement Consultant

4 days ago

London, United Kingdom Veeam Software Full time

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

If you thrive you thrive on delivering exceptional customer experiences, possess a passion for marketing, and can leverage your expertise to shape engaging customer engagement programs, then we would like to hear from you. Join our team as a Customer Engagement Consultant and contribute to our ongoing success in building strong relationships with our valued customers.

**Responsibilities**:

- Develop and implement a monthly high-value newsletter to effectively communicate with our customers
- Collaborate with cross-functional teams to build and support a customer awards program, recognizing and celebrating customer achievements
- Continuously enhance and refine activities that bridge customer marketing efforts with the broader Veeam customer segment in the Community Forum
- Actively contribute to the improvement of existing processes and identify opportunities for innovation and optimization
- Create and measure programs that increase our marketable audience
- Evangelize and bring awareness to both internal and external audiences of the post-sale customer journey and the marketing impact

**Requirements**:

- 4-7 years of proven work experience in a relevant role, preferably in customer engagement or customer marketing
- Exceptional organizational skills and the ability to work independently, taking ownership of tasks and delivering results within established timelines
- Proficient in developing newsletters and creating engaging content that resonates with the target audience
- Ability to create engaging and compelling content across various platforms, demonstrating strong copywriting skills.
- Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams
- A track record of driving process improvements and contributing to the overall growth and success of customer engagement initiatives
- Experience with Google Analytics required

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

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