Customer Service

**The Opportunity**

Customer Service & Home Claims Handler
Full Time Permanent positions - 40 hours per week.
Location - Lynchwood House, Peterborough Business Park / Hybrid Working available
Base Salary : £22,857 - £24,000. + bonus and benefits worth up £5093 - £5350 = total package of £27,950 - £29,350 based on experience
Shift Work between - Monday/Friday -8am-8pm / Saturdays 9am-5pm (1 in 4 Saturdays)
RSA, you may have heard of us. We’re the UK’s oldest insurer with products including home, motor and pet insurance. Still not ringing any bells. Ok, how about some of the brand names we support and partner with - MORE THAN, John Lewis, Nationwide, Saga andVirgin Money?
An impressive list that is growing fast. Supported by the fact that we put our customers first and foremost in everything that we do. We go all out to help out. Converse with them as humans, not robots or policy numbers.
We’ll be honest. The insurance world and this role are all about delivering extraordinary customer service. Making sure every conversation counts. Not being happy until our customer leaves the call content.

**The Role**

Your role will include initial training and support during which we will need you to be on site full time to ensure you are happy and comfortable in your role.
After training you can choose to be based fully on site or work within a hybrid working environment, we have a minimum expectation of two days per week in the office, although you may wish to work in the office more frequently than this.
To undertake your role partly from home you'll need good internet speed and a private, quiet space that's undisturbed to work effectively, and we will provide you with all the equipment needed.

**What we are looking for**

If you are interested in a new chapter in your claims handling career or even if you’re just starting out, this is the role for you.
So, what can you bring to the party? Well, a few things would help:

- Passionate about delivering great customer service. You’re the first point of contact with our customer when they need help.
- Enjoy working as part of a friendly and supportive team.
- Able to quickly identify our customers’ needs.
- Provide solutions efficiently and professionally, and with empathy.
- Previous customer service experience advantageous but not essential as full training is provided.
- Following successful completion of your induction you will work in a blended environment of office and at home.

**Benefits**

It’s a great role with some rather smart benefits, as at RSA we don’t just do more for our customers. We pride ourselves in looking after our people too.
- Starting salary of £22,857 - £24,000 based on experience.
- Performance related bonus payments equivalent of up to 7% of your annual salary.
- 25 days’ holiday + 8 days bank holidays plus the opportunity to buy more or sell back to
increase pay.
- Employer Pension contribution of 9% with a further maximum match of 2% to give up to 11%.
- Life Assurance 10 times base salary.
- Access to our We Care service providing support services including 24/7 access to UK GP.
You’ll also have access to a range of benefits to suit your personal circumstances and lifestyle including discounted gym membership, private medical insurance, retail vouchers plus many more.

**About RSA**

A welcoming, diverse, and inclusive culture is an important element for RSA in our best-in-class aspiration. RSA thrives when everyone feels comfortable bringing their best self to work.
We have a diverse mix of customers and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.
Our commitment to diversity is sincere, continually growing and led right from the top.
We encourage inclusive environments where our people can always give and show the very best of themselves and harness the power of our diversity.
If you require flexibility in when, where or how you work, we’d love to hear from you.

**Our Values**:
Integrity
Be honest, open and fair. Set high standards. Stand up for what is right.
Respect
Be kind. See diversity as a strength. Be inclusive and collaborate
Customer Driven
Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.
Excellence
Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.
Generosity
Help others. Protect the environment. Make our communities more resilient