Customer Service

3 days ago


Peterborough, United Kingdom Lineage Logistics Full time

Stock administration - data input and stock allocations
- Maintaining Booking Diary
- Signing up PODs and liaising with drivers
- All aspects of stock control and stock investigation within the business
- SAP/AS400 - stock control for customers
- Scanning of documentation
- Telephone queries
- Undertaking ad-hoc activities
- Handing out keys, pads and bagging up run sheets to Lineage drivers
- Working in a busy environment

Support the day-to-day transportation operations, including shipment planning, load consolidation, and the import/export process. Provide customer support for Lineage Transportation Team.

**KEY DUTIES AND RESPONSIBILITIES**:

- Plan and coordinate multiple orders across several customers daily.
- Set pick up/delivery appointments based on service and schedule requirements.
- Interface with customer base to facilitate problem resolution and improvement opportunities.
- Ensure carrier/customer accessorial costs are communicated timely.
- Monitor carrier performance and recommend routing changes as needed.
- Evaluate carrier alternatives and tender freight based on cost/service requirements.

**MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)**:

- Bachelor's degree in related field
- 2 years' shipping or transportation coordination environment experience or relevant certification
- Thorough knowledge of shipping and transportation operations and familiarity with import and export processes
- Experience with transportation management software
- Proficient computer skills, including Microsoft Office Suite
- Excellent verbal and written communication skills with the ability to interact with internal and external customers
- Excellent organizational skills, including the ability to multi-task and prioritize workload
- Excellent problem-solving skills and attention to detail

**Posting End Date**:
Why Lineage?
This is an excellent position to begin your career path within Lineage Success in this role enables greater responsibilities and promotions A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

**Benefits**:
Lineage provides safe, stable, reliable work environments and competitive pay. Benefits include life assurance, access to a leading UK credit union and a twice yearly cycle-to-work scheme.


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