Customer Service

Are you looking for your first office job, to gain valuable experience and expand your skillset?

Do you want to kick start your career in a large, multiband company that will offer you a secure, full-time role with room for progression?

Do you want to work for a professional and progressive company that really focuses on its employees?

Do you have a passion for delivering excellent service?

I am working with a fantastic, forward-thinking, and rapidly growing company that are looking for someone with an equally fantastic personality.

This company is offering a great opportunity for someone to gain hands on customer service experience in an office-based environment.

The company are a leading insurance provider, and offer an extremely supportive environment.

**_Salary: £22,890 (inclusive of £2,500 shift allowance) based on 37.5 hours_**

**_Full/Part time shift options available within our opening hours 8am-10pm Monday-Friday; 8am-6pm Saturday & 9am-5pm on Sunday._**

**_This role will be a hybrid split between working on site and from home_**

**_Working for BGLi Customer Services: _**
- BGL insurance is part of the Markerstudy Group and provides a range of motor, home and life insurance products to three million customers in the UK. We are committed to delivering exceptional service to several of the best known brands in the UK as well as our own brands, Budget Insurance, Dial Direct and Beagle Street all while supported by state of the art, award-winning contact centres and market leading digital platforms. _

**_What will I do as a Customer Service Advisor?_**
- _Take inbound calls from potential and existing customers, dealing with car, van and home insurance queries._
- _Maintain high standards for our own and partnership brands_
- _Deliver outstanding customer service to every customer first time, every time_
- _Take responsibility for our customers and provide resolutions_
- _Take ownership for your development within BGLi_
- _Be determined to succeed and accountable for results, for yourself and the business_
- _Act with drive, pace and passion_
- _Follow system and procedural processes to ensure compliance with the FCA_

**_What does it take to be a Customer Service Advisor?_**
- It doesn't matter if you've never worked in a contact centre or within an insurance environment before, we will provide you with a comprehensive training programme, all we ask is for the following _
- _Ideally six months experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form)_
- _A proven track record of delivering excellent customer service_
- _Strong written and verbal communication skills_
- _Demonstrate responsibility for customer concerns and resolution_
- _Excellent time management and attention to detail_
- _Good numeracy and literacy skills_
- _Proven record for setting own goals and monitoring own performance_

**_Why work for us?_**
- _Free breakfast on the weekend_
- _25 Days Holiday (increasing 1 day per year, up to 30 days with each year of service) + Opportunity to Buy & Sell annual leave up to 5 days each year_
- _Employer Pension with 5% contribution_
- _Life Assurance 4% base salary_
- _Health Care Plan & virtual GP service_
- _Cycle to work scheme_
- _Stormfront Technology scheme_
- _Gym Flex_
- _Payroll Giving_
- _Volunteer days to support our #givingback programme _

**Job Types**: Full-time, Permanent

**Salary**: From £22,890.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Life insurance
- Private medical insurance
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Work Location: One location