Customer Relationship Executive

Overview:
**Contract: Permanent**

**Location: This is a hybrid working role, so you’ll need to be able to work from our Head Office in Newcastle 3 times a week**

**Hours per week: 37**

**Salary: Up to £29,000 per annum, depending on experience**

**About the role**

We’re excited to be looking for **Customer Relationship Executive**to join** our** **Group Sales** team, where you'll play a key role in building and maintaining strong relationships, onboarding and retaining a portfolio of existing customers, providing unmatched, proactive engagement across the NCFE product portfolio. You will be accountable for identifying and maximising commercial opportunities, fostering business growth and building customer loyalty within your designated portfolio of accounts.

You’ll be responsible for building proactive, positive and trusted relationships with stakeholders within our existing customers through a tailored, customer centric and data driven approach which understands and anticipates customer needs and risk and embraces a highly productive and efficient mindset.

**How you’ll make an impact**:

- Devising proactive solutions for customers, working with internal and external resource to actively solve customer queries and problems
- Collaborating with internal stakeholders to accurately identify business critical opportunities and risks, and record through the appropriate CRM process
- Developing a multi-level relationship with clients from the outset, engaging with them and taking ownership of their customer journey with NCFE
- Generating leads and identifying opportunities for growth

**We’d love to hear from you if you offer the following**:

- Outstanding customer centric problem solving skills
- Critical thinking skills and the ability to interpret data to identify solutions
- Ability to work well under pressure
- Experience of working in a team with commercial targets and outputs
- Strong relationship building and influencing skills

Feeling inspired? Read the full **Job Description**to find out more.

**What will we offer you in return?**

Below are just some of the fantastic benefits we’ll offer you to support you both professionally and personally. You can also visit our Benefits page which covers financial, physical and mental health support, time off and your development.
- Annual leave starting at 25 days and increasing up to 30 days with length of service
- 8 bank holidays and an additional 3 days off during the Christmas closure
- YOU celebration day to celebrate your birthday or another life event
- YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing
- Learning and Wellbeing fund of up to £200 per year
- £400 towards any NCFE accredited qualifications per year
- Up to 20 Volunteering hours per year
- Flexible working culture with a hybrid working approach
- Early finish on a Friday at 4:30pm to start your weekend early
- Health cash plan through Westfield to claim towards health costs such as dental and optical
- Tech and Home scheme with savings at Currys and IKEA
- Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling
- Pension of up to 9% employer contribution when you contribute 3%
- Death in service payment worth 4 x your salary

In addition to our benefits package, Our Colleague Experience Charter sets out the unique experience you can expect when working at NCFE, to enable a thriving, engaged culture. You can find out more about our Colleague Experience Charter and working life at NCFE.

**Shape real change with an NCFE career**

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation - to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.

**How to apply**

**Closing Date: Monday 12 May 2025**

**Interview Date: Monday 19 May 2025**

**Equality, Diversity and Inclusion (EDI) statement**

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.