Call Centre Team Leader
4 days ago
**Job Description**:
Job Title: Contact Centre Team Leader
Location: Droitwich
, Permanent
**Salary**: 26,000 basic OTE 31,400
Great: Company Benefits - 28 days holiday per year, additional days based on service
About the company they provide furniture for people, making a positive impact on people's lives. As a leader in its field, the company values high-quality products and exceptional customer service. The work environment is fast-paced and rewarding, with opportunities for growth and regular social events.
Job Description: The Contact Centre Team Leader role involves supporting the Contact Centre Manager in running a successful contact centre. You will motivate and coach the team, ensure outstanding customer service, manage HR processes, and oversee call compliance. Empathy and integrity are vital as the role deals with elderly and vulnerable individuals.
**Responsibilities**:
- Motivate and support staff to achieve team targets.
- Provide outstanding customer service.
- Manage HR processes for the team.
- Conduct training and development plans for team members.
- Ensure call compliance and handle telemarketing data.
- Assist with workshops and team meetings.
- Review and update training material and policies.
- Handle incoming calls for other product lines.
- Ensure adherence to company processes and policies.
Working Hours:
- Full-time hours with rotating shifts.
- Team Leaders will need to travel to another office location, once a week.
Salary and Benefits:
- Salary: £26,000 basic OTE £31,400.
- 28 days holiday per year, additional days based on service.
- Benefits include casual dress, company events, pension, free parking, and more.
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