Call Triage Team Leader

2 weeks ago


Worcester, United Kingdom Age UK Herefordshire and Worcestershire Full time

**Department**:Information, Advice and Guidance

**Responsible to**:Information & Advice Manager

**Responsible for**:Referral Hub Team

**Basis**: Permanent

**Base**:Malvern Gate, Lower Wick

As the Referral Hub Team Leader, you will oversee and provide day to day overall guidance, and management to the Referral Hub Team. You will be responsible for ensuring that the service is working toward set goals and KPIs and within the remit of service level agreements. You will cultivate a compassionate and supportive working environment, ensuring staff are motivated to perform to the highest standards. You will provide direction to the staff on operational and people issues, linking in with the Service Manager and HR for guidance. You will ensure continuity of quality service provision in line with the organisational quality standards.

**Salary**: From £23,151.00 per year

**Benefits**:

- Employee discount
- Flexitime
- Free parking

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person

Flextime


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