Team Leader/supervisor Restaurant

1 day ago


Worcester, United Kingdom Laylocks Garden Centre Full time

Join our family run business that has recently seen huge development and growth over the last 4 months. The restaurant is located in our Garden Centre and has become the hub to the centre. As one of our Restaurant Team Leaders, your role will include providing pristine customer service, along with supporting the management team and mentoring our restaurant customer advisors, ensuring all our customers get the best service in our restaurants.

**Responsibilities**
- Supporting and coaching other members of staff and deputising for management in their absence (stepping in as supervisor when they are off)
- Giving great customer service by helping customers with various transactions across the restaurant
- You will work alongside the team ensuring staff efficiency, covering all stations effectively and ensuring a high level of service is being offered to our customers by all staff.
- Ensuring compliance and adherence to the Restaurant Operational procedures are kept, monitoring standards, and ensuring the team follow company guidelines - health & safety; food hygiene
- Working with your team to maintain the cleanliness and upkeep of the restaurant.

**What we are looking for**
- You have a passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile.
- Ideally, you have experience within a customer facing role, as well as a passion for hospitality.
- Supervisory experience would be advantageous.
- Hold a relevant food safety qualification
- You work well within a team, builds relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you.
- You are eager to learn new skills and gain new experiences.
- You flourish in a busy, fast-paced environment.

**Hours: 37hrs**

Monday - 9-5pm

Tuesday 9-5pm

Wednesday 9-5pm

Thursday (off but flexible in holiday cover)

Friday 9-5pm

Alternate weekend working

saturday 9-5pm

sunday 9-4:30pm

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus scheme
- Tips

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- Supervising experience: 1 year (required)
- Hospitality: 1 year (required)
- Customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Expected start date: 07/10/2024



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