Customer Care Consultant X2

5 days ago


Cardiff, United Kingdom Julian Hodge Bank Full time

**Customer Care Consultant**:

- Full-time
- Permanent
- Competitive Salary
- Extensive learning and development programme
- Generous, personalised benefits package
- Enhanced parental leave
- Company pension contribution up to 15%
- Flexible working options - at home, in the office, blended
- Opportunities to get involved in our charity and community work

**It’s all about ensuring we deliver for our customers, colleagues and company.**

**About Hodge**

For over 50 years, we’ve shared the same simple mission: to really make a positive difference for our customers and communities. This ethos is in our DNA as we are 79% owned by a charity, the Hodge Foundation.

Our purpose is to open financial possibilities where options seem limited. Helping a family get a mortgage, saving for that dream or investing in or developing property. All of our customers get much more than just products: we give them simple solutions and support when they need it most.

Hodge Bank is based in the heart of Cardiff city centre and provides Mortgages, Savings, Annuities and Commercial Lending products across the group. We offer a generous benefits package, which includes agile and smart working, a competitive annual bonus and a sector leading Hodge pension. We are developing a reputation as an employer of choice in Wales and the South West.

**The role**

Hodge’s ambition is to become a truly customer-centric organisation. We’re looking for an experienced individual who understands that the key in delivering our ambition of truly superb customer service is through our people.

Working under the direction of the Customer Care Team Leader your role will be to deliver exceptional customer service to Hodge mortgage customers and negotiating key critical events during the lifetime of their mortgage term.

**What does a typical day in the role look like?**

**Are you the one for us?**
- Passionate about providing excellent customer service
- Looking to join an exciting fast paced team, who are looking to set new standards for customer experience
- Ability to work well with other teams to ensure that our high standards of service are met for our customers and brokers
- Strong communicator who can have clear, honest and sometimes challenging conversations with our customers


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