Admin Assistant to Medical Secretary Team

**Job summary**

St Austell Healthcare are looking for an enthusiastic administrator to help support our secretarial team. This is a fast-paced environment where good IT and organisational skills are vital. Our Secretarial Team needs to maintain a positive and consistent can do attitude, treating everyone with dignity and respect in line with the surgerys ethos.

**Benefits include**:

- NHS pension scheme membership
- 6 weeks holiday plus bank holidays per year (pro rata)
- Electric car and bike salary sacrifice schemes
- Free staff wellbeing support

Working hours are between 8 am to 6pm Monday - Friday with occasional Saturday work with advance notice.

**Main duties of the job**

**MAIN DUTIES AND RESPONSIBILITIES**:
Including, but not limited to:

- Answering and dealing with phone calls promptly;
- Processing daily reports;
- Contacting patients for appointments;
- Checking post tray and dealing with contents where appropriate;
- Scanning information from patients onto S1;
- Processing documents;
- Processing Ophthalmology & ENT referrals from scanned documents;
- Contacting hospitals and opticians etc for further information when needed;
- Tasks:

- Updating task headers and urgency where appropriate;
- Checking for results and updating tasks to enable Secretaries to process referrals;
- Medical Records:

- Scanning of medical records;
- Contacting patients for consent;
- Acknowledging and recording receipt of requests;
- Adding to IGPR system.

Other administrative tasks as and when needed by the Secretarial team or Managers.

**About us**

St Austell Healthcare has a strong multidisciplinary team comprising GPs, ANPs, Nurses, Paramedics and Pharmacists and an ethos for innovation and collaboration with health and social care partners.

We are an award winning, happy team and take pride in our work and the care we offer our 38,000 patients.

We are constantly seeking new ways of working to enhance service provision and the patient experience, introducing new technologies and methods of working to meet the expectations of our patient group. We are ambitious and wish to provide the best service we can for the people of St Austell.

**Job description**

**Job responsibilities**

**JOB SUMMARY**:
To provide general admin and clerical support to the medical secretary team.

**MAIN DUTIES AND RESPONSIBILITIES**:
Including, but not limited to:

- Answering and dealing with phone calls promptly;
- Processing daily reports;
- Contacting patients for appointments;
- Checking post tray and dealing with contents where appropriate;
- Scanning information from patients onto S1;
- Processing documents;
- Processing Ophthalmology & ENT referrals from scanned documents;
- Contacting hospitals and opticians etc for further information when needed;
- Tasks:

- Updating task headers and urgency where appropriate;
- Checking for results and updating tasks to enable Secretaries to process referrals;
- Medical Records:

- Scanning of medical records;
- Contacting patients for consent;
- Acknowledging and recording receipt of requests;
- Adding to IGPR system.

Clinical Governance
- Contribute to the development and maintenance of sound clinical governance and risk management.
- Support the development/implementation on any new ways of working/policies that need to be introduced across the SAH.
- Support SAHC in operating a quality assurance but no blame culture that adheres to best practice around incident reporting and whistle blowing.

Engagement with Patients, Internal and External Stakeholders
- Initiate, develop and maintain excellent third party relationships e.g. with CCGs, NHSE Area Teams, sub-contractor providers, patient groups, local community health teams and other stakeholders to grow, maintain and support service and performance delivery.
- To ensure patient surveys are undertaken, analysed and action plans are developed and acted upon

Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
- All such information from any source is to be regarded as strictly confidential.

Equality and Diversity

The postholder wil