In Home Consultant

Job Introduction
**Who are we?**

**You may not have heard about us before, but that’s ok, because you could be a click away from joining us on a very exciting journey.**

The Floor Room is a brand new and exciting brand, created to make the process of buying flooring as enjoyable and inspirational as possible. We have teamed with John Lewis, and we are ready to roll out 34 new design led flooring concessions, if interior design is a passion or you are obsessed with customer service you could be joining a team of liked minded floor mad brilliance.

As part of the in house consultancy team, you will take the in store experience one step further by providing a first-class in-home customer experience

It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs in the comfort of our customer’s own home.

Not only do we offer fantastic career opportunities we also enjoy imparting our knowledge so you can be truly successful in your role, which is why we are dedicated in offering a full training induction to support your first 4 weeks with us and beyond.

In joining the floor room family, you will join a well-connected and collaborative team who will be inspired to work hard whilst having fun This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.

**The Person**

Authentic, credible and yourself peppered with some amazing experience,
- Experience of delivering a high standard of customer service
- Experience of working in customer’s homes helping them to buy products and services that are aligned to their needs is desirable
- Customer service experience in a similar role, with a strong emphasis/focus on providing an excellent customer experience ideally in design led retail environment would be advantageous
- A full UK driving licence
- A natural curiosity that enables you to understand and match products and services to your customers’ needs
- A love of connecting with customers through a combination of selling and service
- Tenacious and resilient - able to work at pace
- Ability to work independently and manage time effectively
- Numerate and able to work accurately

Key responsibilities:

- Be devoted to exceeding customer expectations from a customer service perspective, whether in the customer’s home, in store, online or via mobile communications methods.
- Ensure that you, the samples, and the liveried Floor Room van are impeccably presented and are replicating the in-store experience in the customer’s home.
- Using samples, you will advise on design, colour, suitability, durability, and accessories.
- Adapt your approach to offer a bespoke service ensuring all customers feel comfortable and inspired
- Establish an understanding of the customer’s project, taste and preferences.
- Use your expertise and influence to demonstrate and explain options in-line with the customer’s needs and design preferences.
- Keep your customer and colleagues updated pro-actively.
- Achieve individual success in terms of sales and service by converting sales leads from stores, upselling and cross-selling to maximise sales opportunities.
- Maintain a detailed knowledge of all products and services as well as our competitors - know what sets us apart from our competitors.
- As the expert in your field, adopt a continuous development approach to feedback, learning and keeping up to date, including the latest design trends and technical details.
- Follow our systems, processes and procedures and utilise technology as appropriate for the customer interaction.
- Build customer relationships to encourage repeat purchases and recommendations to others.
- Follow processes and protocols including maintaining records/audit trail e.g. for fleet records or personal taxation filing.
- Adapt and flex in line with the evolution of the role and changing needs of the business.

**The Position**

We currently have a number of exciting opportunities for Flooring Consultants to join the floor room family across a number of locations in the UK.

As a Flooring Consultant, you will drive sales and profitability through the delivery of an inspired end to end customer experience.

**Benefits**

Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of **the floor room **brand.

You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do
- 22 days holiday plus bank holidays
- Competitive salary & bonus scheme
- Retail discount
- Cycle 2 work scheme
- Digital GP service
- Holiday trading
- Pension scheme
- Heath cash plan
- Life assurance
- Give as you earn