Learner Engagement Officer

1 day ago

London, United Kingdom BRACKENBERRY INTERIMS Full time

**Rate of Pay**: £18.84 - £24.36 per Hour

**Summary**:
To provide exceptional front-line services across Westminster Adult Education Service (WAES) sites. These roles are critical in ensuring a positive learner experience by delivering high-quality customer service, supporting admissions and enrolment processes, and carrying out administrative duties.

**Responsibilities**:

- To support with all aspects of the admissions and enrolment processes and be flexibly to changing priorities
- To embrace new ways of working that support improving learner experience, development and progression
- To undertake associated administrative tasks such as issuing room keys, receiving and processing deliveries, facilitating customer Initial Assessment bookings or interviews, handling customer payments, issue ID badges to visitors, issuing examination certificates.
- To have a wide knowledge of Westminster Adult Education Service (WAES) and its services and respond appropriately to requests, messages to include voice messages and enquiries.
- To maintain a broad knowledge of the Academic Departments and the courses available to learners.

**Qualification**:

- Minimum Level 2 qualifications in English and Maths
- Level 3 in a Customer Service or equivalent experience

**Please note**:

- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
- This role requires an **enhanced DBS**

**Disclaimer**: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Pay: £18.84-£24.36 per hour

Expected hours: 36 per week

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Flexitime
- Monday to Friday

**Experience**:

- admissions and enrolment processes: 1 year (required)
- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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