Engagement Officer

5 days ago

London, United Kingdom Gordon Yates Limited Full time

We are currently recruiting for a Programme Support Officer to work within an educational establishment located in London. This is an ongoing temporary position, paying £12.50 per hour (22k per year equivalent).
Who will you be working for
Our client is a highly successful and well recognised company specialising in training and education for professional qualifications in a range of expert fields. This private organisation has campuses located throughout the UK and is no stranger to global companiesand ambitious students. A distinctive, supportive and welcoming culture makes this a highly sought after organisation to work for.
What will you be doing
- Act as a point of contact for all queries and offer excellent customer service and issue resolution
- Provide regular communication to learners regarding their programme of study, ensuring relevant and consistent messaging for all students
- Coordinating, monitoring and tracking of progression of all key programme elements
- Providing accurate reporting to management and other stakeholders
- Working with key teams to ensure learners have appropriate access to timetables, virtual learning environment, library and other appropriate resources
- Provide safeguarding support to students following policies and procedures
- Monitor learner attendance and follow up in line with student engagement policy
- Liaison with internal departments as necessary, to include: Client Services, Student Records, Examinations Office, Resourcing, Academic Administration and Faculty/Coaching teams.
- Regular and accurate maintenance of appropriate programme information systems (e.g. SharePoint and Banner)
- Ensure that accurate student records are maintained including achievement, progression, milestone tracking and learning support
- Contribute to the development of appropriate programme systems and processes
- Other activities as and when required by the school
About you
- Customer service experience
- Experience of working with multiple stakeholders
- Experience of working within a service delivery environment working towards KPI's and SLA's
- Demonstrable experience of commitment to improving service and customer satisfaction
- Ability to coordinate complicated operational challenges
- Excellent written communication skills
- Excellent presentation skills
- Excellent computer/IT skills
- The ability to work well in a team and be collaborative
- Good communication and active listening skills
- Desirable - Experience of working in higher education, however other relevant industries of experience will also be considered
- Desirable - Have a flexible and responsive approach to workload and the ability to proactively prioritise accordingly

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