Defence Digital

**Details**:
**Reference number**:

- 256164**Salary**:

- £33,830**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- MOD - Strategic Command**Type of role**:

- Business Management and Improvement
- Communications / Marketing**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- MOD Corsham, Westwells Road, Corsham, SN13 9NRAbout the job

**Job summary**:
Would you like to use your knowledge, skills or technical qualifications to make a difference and help our customers deliver Defence operations, military capability and support?

We are Defence Digital, a part of Strategic Command, fulfilling an important role in the age of information warfare within the Ministry of Defence (MOD). We provide digital and technology services to our Armed Forces, ensuring they can operate securely via various communication means including radio, satellite, and the internet. Operating at scale, with an annual budget in excess of £2Bn and a diverse team of 2,500 colleagues, we're aiming to make our Armed Forces some of the most technologically advanced in the world.

If you can see yourself contributing to the world of Defence digital and technology, the next chapter of your career may be with us

This position is advertised at 37 hours per week.

**Job description**:
Working in the Customer Services (CS) Communications and Liaison Team, you are part of the Defence Digital (DD) Customer Services (CS) organisation. The Team is based in MOD Corsham.

The purpose of DD CS is twofold:

- to provide DD Customers with a consistent focal point for engaging with DD;
- to understand the Customers' business and challenges to play a critical role in representing the Customer view across all levels of DD.

Specifically, the CS Communications and Liaison Officer supports the CS Communications and Liaison Manager in ensuring that changes in DD-delivered products and services affecting DD Customers are communicated in a timely and effective manner.

**Responsibilities**

Working in the Customer Services (CS) Communications and Liaison Team your responsibilities will include:

- Using a variety of methods/techniques to draft/publish/deliver Defence Digital information to Customers and stakeholders, ensuring that they are consistent, accurate and timely and coherent.
- Monitoring/reviewing/maintaining communication platforms to ensure that information is relevant and up-to-date the CS Customer Communications Portal. You will also assist in identifying and implementing new/innovative tools and processes for improving communications to the end-user.

Dependent on the ‘tasking’ and business need, there may be a requirement to travel to meetings within the UK (or potentially occasional overseas visits). This post does not offer any assistance with relocation allowances.

This job role may be suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station which is based on business assessment of where the work is best done) and working from home as a personal choice (if the role is suitable for this). If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post.

**Person specification**:
To be successful in this role you will need to:

- Build positive and effective relationships that enable business goals to be delivered.
- Be Customer-focused and able to demonstrate these skills in a Customer-facing environment.
- Be flexible and adaptable in enabling change in this a Customer-oriented environment.
- Be able to work in a fast-paced environment, prioritising tasks and delivering quality products to deadlines
- Have excellent communication skills (written, verbal), with the ability to present complex concepts concisely, fluently and persuasively.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Working Together
- Managing a Quality Service
- Delivering at Pace

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Relationship Management
- Ownership and Initiative

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension
- Family Friendly - Enhanced parental and adoption leave
- A wide range of discounts - Defence Discount Service, Civil Service societies for Sports and Leisure, Healthcare, Insurance, Motoring, company discounts with Virgin, Vodafone, and Microsoft Office.
- 5 days per year Learning & Development
- In year rewards and ‘thank you’ schemes.
- Flexible working.
- Generous leave allocations.
- Please see Benefits Leaflet for more detail

Defence Digital