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Customer Service Executive
2 weeks ago
What Glotech Repairs is all about:
We are one of the leading repair agents in our industry and we’re great at what we do. As a family-run business operating for over 40 years we do this by recruiting and keeping great talent. We look after our people who, in turn, look after our customers.
This position will be based at our Chippenham, Wiltshire branch.
Our business is repairing domestic white goods appliances for varied customer types ranging from private consumers and letting agents to housing associations and insurance companies. We do this by utilising the great engineers we have working in the field as well as through our network of subcontractors.
What you’ll get up to as a Customer Services Executive:
The role will be based at our Chippenham, Wiltshire office working 9am-5pm Monday to Friday with Saturdays (9am-2pm) or (9am-5am) on a monthly rota (with a 30 minutes lunch break each day).
The role includes:
Answering customer queries efficiently
Up-selling services and appliances
Scheduling engineer visits
Managing open repair jobs by contacting the customers and relevant suppliers where needed
Managing our client portals and keeping customers up to date
Managing and optimising engineer routes
What we look for in you:
You’ll need to be a forward thinker who is self driven:
Strong communication skills
Be organised, great timekeeper, and meet deadlines
Be proactive and able to work on their own initiative
Have excellent customer service skills
Computer literate
**What we’ll give you**:
- Competitive salary
- Flexibility within your daily Tasks no day will ever be the same
- Pension scheme
- 20 days paid holiday plus public holidays
- Positive environment to come up with ideas to help us grow
**Job Types**: Full-time, Permanent
**Salary**: £18,500.00-£22,000.00 per year
**Benefits**:
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
COVID-19 considerations:
If and when required we follow the updated guidelines
Work Location: In person
Reference ID: CH full time CC
