Customer Service Executive

5 days ago


Chippenham snsd United Kingdom V12Footwear Full time £24,000 - £26,000 per year

At V12 Footwear, we're passionate about protecting people through quality safety footwear — and we're proud to deliver service that's as dependable as our boots.

Now, we're looking for a Customer Service Executive who's passionate about delivering excellent service, solving problems, and supporting our customers  every day.

If you're organised, positive, and love helping people — this could be the perfect next step in your career.

What you'll do:

  • Deliver professional, accurate, and timely support to customers via phone and email.
  • Manage orders and returns efficiently, ensuring accuracy within our SLAs.
  • Keep customers updated on stock, pricing, and delivery details.
  • Process special customer orders (including Amazon) and coordinate shipping paperwork.
  • Take payments over the phone and assist with account queries.
  • Work closely with sales reps — preparing stock reports and supporting pricing updates.
  • Spot opportunities to upsell or cross-sell products that meet customer needs.
  • Help improve our customer experience by gathering and acting on feedback (NPS).
  • Help with our sustainability drive by maintaining our database

What you'll bring:

  • A friendly, customer-first approach with excellent communication skills.
  • Strong attention to detail and the ability to juggle multiple tasks.
  • Experience in customer service, order processing, or B2B sales support.
  • Confidence using CRM or ERP systems (experience with EDI is a plus).

Why you'll love to work with us:

  • 33 Days paid holiday ( 21 days + BH + 4 days reserved for end of year closure )
  • Your birthday off
  • Company wide bonus scheme ( GBS ) 
  • Employers Assistance Programme
  • Employers Pension Contribution at 3% with Aegon
  • Regular Reward & Recognition
  • Real opportunity to grow within a stable, successful and growing business.
  • Salary £24,000 - £26,000 DOE


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