International Customer Service Coordinator

1 week ago

Chippenham, United Kingdom French Selection UK Full time

FRENCH SELECTION UK **International Customer Service Coordinator** Customer Service, Client Relationship, Export sales, Sales Coordinator, Inside sales, Account manager, Account coordinator, Client relationship manager, Customer service manager, Sales executive, Sales manager, export coordinator, logistics, International,Spanish Speaking, French Speaking, Italian speaking, German speaking, Dutch speaking, International, Portuguese speaking, Bilingual, SAP **Salary: up to £30,000 pa DOE + Benefits** **Location: Chippenham, Wiltshire** At commutable distance by car from Chippenham, Bath, Bristol, Gloucester, Somerset, Gloucester, Gloucestershire, Somerset, Avon, South West, M4 Corridor. **Ref: 728CH** VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 728CH Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. **The company**: Our client is a British Manufacturer distributing worldwide **Main duties**: Provide customer satisfaction through order processing, order return, general account management, assist credit/collections communication and resolution, and order follow-up **The role**: - Providing a single point of contact for customers for all customer queries - Liaise with account managers regarding customer requirements, order updates, pricing - Collaborate internal stakeholders to ensure International business delivers exceptional service - Support customers and account managers as necessary (i.e. open orders, shipping history, etc.) - Assist Finance department with monitoring customer accounts and payments - Create/Maintain pricing records on system to ensure customer records are up-to-date - Coordinate freight quotes and/or customer pick up with Logistics / Despatch - Filing (electronic) to insure documentation is available to support internal/external audits - Deal with customer order enquiries including liaising with Stock Control for availability - Fluency in a European language - not essential but advantageous - Multi-tasking skills - can prioritise, is detail orientated and perform an variety of concurrent tasks with mínimal direction - Proactive and takes the initiative to ensure the customer has a positive outcome at all times - Analytical and problem solving skills / SAP experience desirable - Must resolve order intake, order returns, account management and shipping issues successfully and efficiently - Analytical and able to present and report accurate data - Verbal and nonverbal communication skills **The Salary: up to £30,000 DOE** French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanishspeaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.

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