Administrative Assistant

**About us**:
Supporting Lives was established in 2014 with the specific objective of providing people with safe, supported accommodation in the NE of England. specifical we operate services across Northumberland, Newcastle, Gateshead and South Shields.

**Summary**:
Working with the Service Manager and Lead Business Administrator you will assist in the further develop/implement information, data, compliance and reporting systems. You will be an integral part of day to day operations and provide administrative support to all relevant internal/external processes including staff welfare, housing benefit claims, policy /procedure, whilst ensuring ensuring our compliance to GDPR legislation.

Part of your role will also involve supporting the senior management team with the management of our online people systems, Bright HR, and Microsoft SharePoint.

**Duties**:
This is a new and exciting role in a growing team, and additional hours are negotiable, as is flexible working. You will have a keen eye for detail and high levels of organisational skills.

You will be the point of contact for referrals from Local authority housing teams, health, social care an criminal justice agencies, fielding all field enquiries whilst ensuring they are dealt with promptly and professionally.

You will also be required to:

- co-ordinate team meetings liaising with the service manager. Prepare and take minutes where appropriate, disseminate minutes and actions.
- Develop and maintain a general and client filing system within the service
- Input, collate and extract data from our internal database, ensuring data is up to date and error free.
- Maintain service resources, including office equipment and materials.
- Ensure petty cash systems are managed in accordance with Supporting Lives policy.
- Receive referrals and process them in a timely professional manner.
- Issue tenancy offers and ensure all applicants are inducted and made fully aware of house and behavioural expectations and discharge criteria/processes.
- Complete and submit housing benefit claim forms accurately and expediently.
- Work as part of a team to pro-actively manage vacancies and terminations.
- Collect and monitor the payment of service charges/personal contributions made by residents.
- Monitor any non-payment of service charges by residents and take relevant action when in arrears to ensure they are collected within agreed deadlines.
- Record compliance failures in cases where an eviction notice is proposed against an occupant.

**Essential skills**:

- Substantial administrative experience and be committed to work in an efficient manner.
- Experience of managing competing priorities across multiple tasks.
- Experience of working with senior management teams.
- Extensive experience of using data management systems to record, audit and extract information into meaningful reports and conclusions.
- Excellent written and verbal communication skills with the ability to adapt your style to the relevant stakeholder.

**You will have**:

- High levels of accuracy and attention to detail, specifically with letter writing, taking minutes and preparing reports.
- Exceptional organisational skills.
- Ability to take initiative and a commitment to continuous improvement.
- A keen eye for detail and the ability to work across multiple projects concurrently whilst managing competing deadlines.
- Ability to manage your own workload and diary. Proficient in Microsoft 365, including Teams, Word, Excel.
- A commitment to support Supporting Lives’ key aims & values.

**Job Type**: Part-time

Pay: £19,044.00-£19,666.00 per year

Expected hours: No less than 30 per week

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (required)
- Administrative experience: 3 years (required)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person