Social Media

**Details**:
**Reference number**:

- 369946**Salary**:

- £23,000 - £23,000- The Civil Service pay remit and Acas pay policy will apply.- A Civil Service Pension with an employer contribution of 28.97%**Job grade**:

- Executive Officer- Apprentice Grade 10**Contract type**:

- Fixed term**Length of employment**:

- 18 months**Business area**:

- ACAS - Strategy and External Affairs**Type of role**:

- Communications / Marketing
Strategy
Other**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

LocationAbout the job

**Job summary**:
Provide communications and administrative support to the Social Media team covering a range of duties, including creating content for our external communications Channels: LinkedIn, Twitter (X), Facebook, YouTube and Instagram. Co-ordinating engagement activities with our internal and external partners/ stakeholders; supporting the team with ongoing projects - campaigns, social media employee advocacy support and small business testimonials/case studies. Coming up with new ideas to support the social media team with Acas’s business and strategic objectives. Tracking the impact of social media content output for the social media team.

**Job description**:

- Provide administrative support to the Social Media Manager.
- Support the Social Media Manager with providing excellent customer service - answering queries from our customers, flagging complaints and escalating urgent queries to senior management. Refer Acas customers to our products and services: Acas advice, Acas helpline, webinars, training and events.
- Work alongside the Social Media Manager to assist with content generation. Drafting and designing content (visuals and written format) for Acas social media feeds.
- Research the latest trends/updates on social media and Acas channels: LinkedIn, Twitter (X), Facebook, Instagram and YouTube which can inspire content generation for Acas audiences (SMEs, employees and employers), content formats and content styles.
- Provide support to the Social Media Manager, assist with internal training for Acas employees, for the latest employee advocacy project.

**Who we are***

**Acas exists to make working life better for everyone in Britain. **We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. **That means we’re working for everyone to help prevent and resolve workplace issues.**

Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems.

Acas has been recognised for its **Diversity and Inclusion in the workplace** from the Employers Network for **Equality and Inclusion awards** - Disability Confident Highly Commended; Pay Gap award winner and Overall winner for public sector organisations. Acas is committed to providing services and developing policies which **embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.**

**Person specification**:
**Experience**

**Essential Criteria**:

- Excellent interpersonal skills - able to communicate in a friendly, open and constructive manner with a diverse range of people.
- Able to work on own initiative with mínimal supervision and be proactive.
- Highly organised, motivated and able to prioritise workload accordingly.
- Ability to write to a professional standard.
- Proficient at using IT systems, with a good working knowledge of Microsoft Office packages and SharePoint.

**Desirable Criteria**:

- Passion for social media and the communications profession.
- Experience in using social media tools.
- Experience in using Canva.

**Qualifications**:

- You will not be eligible for the apprenticeship if you hold any Marketing, Social Media Marketing, Media Communications, Public relations and Advertising qualifications.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Seeing the Big Picture
- Working Together
- Delivering at Pace

**Benefits**:

- Alongside your salary of £23,000, Advisory, Conciliation and Arbitration Service contributes £6,663 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.We’re big believers in rewarding people for the amazing work they do, take a look at some of the fantastic benefits we offer:

- Learning and Development;
- Health and wellbeing;
- Pension scheme;
- Cycle to work scheme;
- Interest free season ticket loans;
- Volunteering opportunities.

**Could you ask for any more?**

You’ll have access to a Lifestyle website, where you’ll be able to grab savings over a wide range of products from holidays to your weekly shop.

To find out more please check out - Working for Acas

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will ass