Employee Support Specialist

Do you love that no two days are the same? That's one of the many reasons we enjoy working in HR at Severn Trent.

At Severn Trent, we’re on a mission to make a big difference over the next 10 years, to help 100,000 people out of water poverty by giving them better opportunities and helping them into employment.

**If you want to do more because you care, we’d love to talk to you. We are committed to supporting our newest colleagues and are seeking a dedicated individual to lead this initiative and play a vital role in our societal strategy.**

**EVERYTHING YOU NEED TO KNOW**

We have an exciting opportunity for you to join us as an **Employee Support Specialist**, where you’ll provide essential support to our newest employees as they embark on their journey with us. They may be starting their first jobs or returning to work after a break, and includes supporting young people transitioning out of care, ex-offenders, career returners, the long-term unemployed, NEETs, and disabled people.

In this newly created role, you’ll guide employees through their initial months with us, addressing concerns with empathy and discretion to ensure a smooth transition and a positive start. This includes coaching, mentoring, and signposting to professional services.

Serving as a designated Safeguarding Lead, you’ll also ensure the safety and well-being of vulnerable adults and young people at Severn Trent, by following policies and responding to concerns.

**Want to know more? If so, read on**

Some of your key accountabilities will include:

- Providing individual support on workplace concerns, personal challenges, and career development.
- Developing and implementing personalised support plans in collaboration with internal and external partners, and monitoring progress.
- Respond to safeguarding concerns and incidents, ensuring appropriate actions are taken, working with external agencies, when required and offering support and guidance to employees and managers who may have safeguarding concerns. This does mean you’ll be on a on-call rota.

**WHAT YOU’LL BRING TO THE ROLE**

You’ll be empathetic, patient, and genuinely have a desire to help others. Being able to assess situations and develop appropriate interventions, supported by excellent communication and interpersonal skills, should come naturally to you. You’ll have the ability to handle sensitive situations with discretion and professionalism and have strong organisational skills to manage multiple cases efficiently.

**Is that you?**

**WHAT’S IN IT FOR YOU**

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year

**WHAT’S NEXT**

**We can’t wait to hear from you.**

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please get in touch.

And if your curiosity has peaked and you're wanting to find out even more, search **#LifeAtSevernTrent** on social media.