QA Program Manager

**Quality Assurance Program Lead (Senior Manager)**

For one of our clients who are one of the largest consulting firms. We are currently searching for an experienced Quality Program Lead. This is a Senior Manager level role within the Operations Transformation Portfolio.
You will be responsible for leading and transforming the quality program across a global, multi-vendor operation. Leading Quality teams on the ground and developing talent within our Operations network. Our client is supporting a wide range of organizationsto expand and optimize their operational capabilities and you will be at the forefront of this fast paced, innovative environment.
**Role**:Quality Assurance (Programme Lead) Senior Manager
**Location**:Dublin / Remote (2 days onsite)
**Duration**:6 months extension with extension potential
**Roles and Responsibilities**:

- Ensure quality program is executed consistently across the program building a quality internal measurement for Quality Assurance
- Oversee the Quality Assurance teams in partnership with each of the team leads
- Engage with the Quality team on behalf of Quality Assurance on key issues, trends, insights and execution of the program
- Engage with stakeholders on quality assurance support requirements such as training assessment corrections and coordinate across the Quality Assurance teams
- Ensure the quality program is reflective of any program updates with appropriate management of supporting documentation
- Manage Quality Assurance readiness for incoming changes with overview of changes and timeline, quality assurance training attendees and controls implementation timelines
- Drive Quality program enhancement projects and initiatives to strengthen and expand coverage and insights
- Coordinate reporting overview of quality insights identified by all teams
- Oversee that the Quality Assurance leads are ensuring timely delivery of day-to-day quality metrics from our outsourced partners against Service Level targets
- Facilitate the identification and recommendation of improvements from Quality Assurance to policies, processes, systems, and products that mitigates risk to the company
- Develop and maintain process documentation for the end-to-end quality process to ensure consistency across the program
- Create data-driven end to end insights on quality trends to mitigate risk
- Ensure the Quality Assurance teams remain up to date on key workflow changes, operational guidelines, and policy updates
- Launch and maintain quality programs for new products and support sites
- Ensure integrity of quality metrics by building a support and coaching structure for quality auditors

**Minimum Qualifications**:

- Bachelor's degree in a quantitative field such as mathematics, statistics, economics or related field.
- 5+ years of experience working in a Quality Assurance (QA), Operations, Analytics, Product or equivalent team.
- Solid understanding of sampling and test methodology.
- Experience with Excel (PivotTable, Charts, Statistical functions).
- Experience working independently and exercising judgement.
- Experience working as part of a global, cross-functional team in multiple geographic regions and working with all levels.

**Preferred Qualifications**:

- Experience working in Audit/Compliance area (Anti-Money Laundering (AML), Sanctions, Due Diligence, IDV, CX).
- An analytical approach to reviewing large amounts of data and information focused, report writing skills and preparation of briefing and presentations.
- Understanding of Six Sigma or equivalent process optimization.
- Understanding of regulatory requirements for money service businesses (or financial institutions).
- Experience with Excel, SQL and/or other data analysis tools.