Operations Coordinator, Cell

2 weeks ago

Feltham, United Kingdom Marken Full time

**Title**:
Operations Coordinator, Cell & Gene Therapies

**Job Purpose**:
Taking an active role in the ongoing development of operational ability in Cell & Gene Therapy logistics, to ensure the highest levels of customer service, commerciality, quality & satisfaction.

Reporting to the Cell & Gene Operations Lead, this person will be responsible for successfully supporting the Cell & Gene Operations Team.

**Main Duties and Responsibilities**:

- Responsible for successfully supporting the Cell and Gene team with daily operations and liaise with the Control Tower Coordinators as it relates to cell and gene shipments.
- Utilize technology to provide enhanced monitoring, management and control of shipments as required.
- Collaborate with LSPs, Branches and Depots to arrange and coordinate shipment solutions
- Preparation, Placement, control and arrangement of appropriate packaging (Controlled temperature shippers & LN2 Dry shippers), equipment (GPS tracking devices, Temperature monitors) and trained operatives are according to Cell & Gene project specifications-COPs or SOPs.
- Coordinating and Dispatching drivers for collections and deliveries ensuring that they are on time, and they adhere to the clients’ expectations regarding documentation - GDP requirements.
- Work with the regulatory team to ensure trade compliance for all Import and Export shipments
- Book shipments with Airlines (Create MAWB) and Integrator to ensure best routing solution for all Cell & Gene shipments.
- Ensure proper handling and storage of all Cell & Gene shipments with Airlines and Ground handling facilities.
- Label and prepare shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments.
- Ensure Marken’s Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Cell & Gene shipments.
- Send pre-alerts to for all Cell & Gene shipments with Marken branches and local service providers and ensuring communication to confirm receipt of the pre-alert and shipment instructions.
- Pre
- and Post-flight shipment check and communicate with airlines and handling agents in case of delays or off-loads.
- Escalate any issues or delays to the Cell & Gene Management Team.

**Requirements**:

- PC/System literate
- Good working knowledge of Excel and Word
- Ability, through knowledge, to adapt and deal with enquiries & day to day issues
- Strong professional telephone manner
- Eye for detail
- Able to think on their feet
- Excellent communication skills
- Ability to liaise with other departments
- Experience in the courier or freight industry
- Temperature controlled shipping
- Security Level D
- Previous experience in Exports, import and Transport within an office environment
- Previous experience within Pharmaceutical Logistics

**Marken** is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

**Moving Our World Forward by Delivering What Matters.**

**IND123**

***#LI-AD1

  • Operations Coordinator

    6 days ago

    Feltham, Greater London, United Kingdom ACS Staffing Solutions Full time £28,000 - £30,000 per year

    Job DescriptionOperations CoordinatorFeltham | Full-Time | £28,000 - £30,000 per annumAn established and market-leading logistics specialist, known for its high-quality service delivery and long-standing partnerships, is seeking a highly organised and proactive Operations Coordinator to join its expanding team in Feltham.This is a fantastic opportunity for...

  • Senior Customs Operations Coordinator

    2 weeks ago

    Feltham, United Kingdom Freightserve Full time

    Freightserve recruitment are looking for a Senior Customs Operations Agent for a major Freight Forwarder based in the Feltham, Middlesex area. **Objective / Purpose of the Job**_The Customs Operations Coordinator is part of the above department/branch. To provide an excellent customer service experience for our customers mainly handling Customs clearances...

  • Transport Operations Coordinator

    2 weeks ago

    Feltham, United Kingdom Mixed Freight Services Limited Full time

    We are looking for a proactive and enthusiastic individual to join our Night Shift Transport Operation. You will be working within a 24 hour, 7 day a week Aviation Logistics company and its subsidiary Commercial Vehicle Rental company servicing London Heathrow. As a Transport Operations Coordinator, you will be responsible for the smooth running of our...

  • Transport Operations Coordinator

    2 days ago

    Feltham, United Kingdom Mixed Freight Services Limited Full time

    We are looking for a proactive and enthusiastic individual to join our Night Shift Transport Operation. You will be working within a 24 hour, 7 day a week Aviation Logistics company and its subsidiary Commercial Vehicle Rental company servicing London Heathrow. As a Transport Operations Coordinator, you will be responsible for the smooth running of our...

  • Logistics Coordinator

    6 days ago

    Feltham, United Kingdom Right Now Group Full time

    Right Now Group are currently working with an expert in time-critical aerospace operations based in Hounslow. Our client now requires a Logistics Coordinator (AOG) to join their fast-paced customer service/operations team focusing on Aircraft on Ground (AOG) operations. Responsible for the management and optimisation of operational processes and ensuring an...

  • Operations Warehouse Coordinator

    2 days ago

    Feltham, United Kingdom Cryoport Systems Full time

    CRYOPDP has been dedicated to finding solutions for the transport of time - and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation, express service and specialist...

  • Air Export Coordinator

    2 weeks ago

    Feltham, United Kingdom Right Now Group Full time

    Air Export Coordinator - High Value Goods ForwarderSalary: £34,000-£36,000Location: FelthamHours: Monday-Friday, 9:00-17:30 (1 in 5 Saturdays required) We are seeking an organised and reliable Export Operations Coordinator to join a specialist high-value goods forwarder. This role covers start-to-finish operational processes, with a focus on air exports...

  • Coordinator/administrator

    2 weeks ago

    Feltham, United Kingdom Wilson James Full time

    **Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety,...

  • Warehouse Associate

    2 weeks ago

    Feltham, United Kingdom Marken Full time

    **Title**: Warehouse Associate **Job Purpose**: The Warehouse Associate is responsible for stock management and overall warehousing for the Marken Branch. Will work in conjunction with all Marken operated branches and their agents. **Main Duties and Responsibilities**: - Day to day coordination of all material ordering, material reception, stock...

  • Export Associate

    7 days ago

    Feltham, United Kingdom Marken Full time

    **Title**: Export Associate **Job Purpose**: To process every consignment to final destination under the most expedite and efficient routing to ensure compliance with client requirements and Marken Quality Standards. **Main Duties and Responsibilities**: - Revise all documentation provided by clients and any other Department or Branch office. - Confirm...